Hyde Resident Portal

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We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

ENGIE is working in partnership with Hyde Housing to deliver the annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or the Hyde Group, you can always visit the ENGIE Website or the Hyde website.


We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

ENGIE is working in partnership with Hyde Housing to deliver the annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or the Hyde Group, you can always visit the ENGIE Website or the Hyde website.


  • Coronavirus Processes and Update

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    18 May 2020

    What residents should expect from ENGIE

    • Notification before any visits take place
    • All ENGIE site team and operatives will have, and be wearing, the correct PPE (gloves, masks, etc)
    • Overshoes will be put on when entering the home and taken off when leaving
    • Any member of the site team and operatives displaying symptoms relating to coronavirus will not be working on site until they have self-isolated as per government guidelines
    • ENGIE has adapted their work practices and procedures to ensure that all works can be carried out safely to protect the residents, site team and operatives
    • ENGIE will ensure that the number of visits to your home is kept to an absolute minimum
    • Number of operatives carrying out works internally will be kept to a minimum and where the works allow (e.g. electrics, window installation, door installation), the same operatives will complete the works from start to finish
    • Works will only take place in one room at a time (where possible) to allow for the social distancing to be maintained
    • RLOs will also act as coronavirus monitors, ensuring that as per government guidelines, social distancing is being adhered to and correct PPE is always being worn
    • RLOs will be the point of contact if a resident needs to leave their home whilst works are being carried out in the communal areas. They will ensure that the resident can leave and return in a safe manner
    • The times of work starting in the morning and nishing in the afternoon will be adapted where possible to allow for the busy times of people leaving and returning
    • Posters will be placed around the working areas, reminding everyone of the ‘dos and don’ts’ around the safety of the works and coronavirus
    • Breaks will be staggered so that everyone is not in the same area at the same time
    • The RLOs will be more visible around site
    • All areas will be cleaned on a regular basis and there will be a welfare operative ensuring the site compound is constantly cleaned and there is enough hand sanitiser for the number of people on site
    • Regular communication will be put up in communal areas around when works will be happening and where possible, the use of email or text will be used instead of letters to communicate with the residents, reducing the risk of unnecessary contact
    • All measures have been put in place to keep everyone safe, but as importantly, reassurance that if you are feeling ill, you will not be penalised and the works will be done when you are better and it is safe to do the works
    • Social distancing and safe working will be adhered to, especially when the operatives are arriving and leaving site
    • We will make sure that nobody is placed in unnecessary risk

    What ENGIE expects from residents

    Please answer the following questions truthfully:

    1. Have you or anyone living in your home been abroad in the last four weeks?
    2. Which country / countries have you visited?
    3. Have you or anyone in your home decided to self-isolate?
    4. Are you or anyone in your home suffering from flu like symptoms, or confirmed as having coronavirus?
    5. Are you considered a vulnerable person or extremely clinically vulnerable according to the Public Health England guidelines? (Heart or blood issues, diabetic, cancer patients etc)
    6. Are you willing for the ENGIE site team and operatives to come into your home to carry out the survey / works?
    • Once the works have started, notification to be given if residents or any others in the household have or are displaying symptoms of coronavirus
    • Always maintain social distancing, either by standing two metres away, or stay in a room where works are not taking place. Ideally in a separate room with the door shut for the duration of the works • Try to limit the amount of times you leave and return home
    • Contact the RLO if you do need to leave your home so they can ensure it is safe to do so and when you need to return
    • Do not visit the Site Office, please contact the RLO and they will come to you
    • Please do not be offended that the ENGIE site team and operatives are wearing masks, gloves and overshoes in your home
  • 2020 Website Review

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    19 Feb 2020

    We are currently looking to improve these sites for everyone involved in this project and would appreciate 5 minutes of your time to fill out the following questionnaire regarding your site usage. We will be using this data to tailor our communications on here going forward.


  • Sandpit and Decking Area Refurbishment

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    01 Jul 2019
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    Sandpit and Decking Area Refurbishment

    A Community Impact event

    As well as a planned maintenance programme in the wider London area, ENGIE is carrying out heating upgrades for properties on behalf of our client, Hyde, to make their homes more energy efficient and save their tenants a significant amount on their bills.

    As part of our Social Value Plan for Hyde, Community Impact Manager, Julian Sanz, has been delivering a range of initiatives to help local residents and support services in the areas we’re carrying out work.

    At the start of summer, Julian was asked if ENGIE could help with replacing some weathered equipment for Oasisplay - a children’s charity in Stockwell. Oasisplay runs unique facilities for disabled and non-disabled young people in Stockwell; providing innovative and inclusive outdoor play and learning
    opportunities.

    Overview

    On 13th June 2019, six ENGIE colleagues made use of ENGIE’s staff volunteering initiative to help Julian undertake the refurbishment project.

    Volunteering team posing with garden tools

    Project Manager, Aurelie Bernadete, Accounts Administrator, Stevie Jorge, Senior Commercial Manager, Ewan Budge and Finance Business Partner, Rekiya Onyinah-Karikara, all from ENGIE, were also joined by ENGIE’s Community Impact Officer, Richard Sanz, on the day.

    The rain couldn’t dampen their spirits or determination to help this very worthwhile charity and they spent the day installing new fence posts, ripping up the old rotting timber decking and sandpit and completely
    rebuilding and replacing them.

    The new equipment is made from solid, treated timber and will help Oasisplay to continue to support more than 350 local children who use the facilities regularly as a safe place to learn and play.

    The centre, which is completely funded by charitable donations, requires a lot of upkeep which can include expensive infrastructure upgrades, meaning contributions like this one from ENGIE, are crucial
    and really appreciated.

    Julie Costley, Successful Places Projects and Partnerships Manager, Hyde, commented:
    A very big thank you to our contract partners, ENGIE, and their amazing volunteers for all of their hard work today! This project was very close to my heart and it’s so great to see a
    fantastic improvement already for the children at Oasisplay
    .”
  • Site Safety Talk at Rogate Primary School

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    19 Jun 2019
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    Site Safety Talk at Rogate Primary School

    A Community Impact event

    ENGIE is carrying out heating upgrades for properties on the Parsonage Estate in Petersfield, Hampshire on behalf of our client, Hyde, to make their homes more energy efficient and save their residents a significant amount on their bills.

    While we’re carrying out these works, we are aware that the site compound and construction materials can look intriguing and exciting to young children.

    ENGIE takes its responsibility for the safety of all stakeholders, including members of the communities in which we work, extremely seriously. One of the ways we demonstrate our commitment to this ethos is by ensuring we raise children’s knowledge about the potential dangers of building sites and delivering site safety assemblies in local schools is a fantastic way to raise awareness of dangers and keep children safe.

    Overview

    On 29th April 2019, ENGIE’s Community Impact Officer, Richard Sanz and Site Manager, Lewis Morrell, attended Rogate Primary School to deliver presentations to more than 180 school children.

    The presentations included a short video, approved by the HSE, warning of the dangers of playing on building sites followed by an opportunity for the children to ask questions.

    Community Impact Officer, Richard, demonstrating safety tools to the primary school students

    Richard and Lewis then gave the children the chance to wear some Personal Protective Equipment (PPE) that ENGIE staff would wear when on site and explained how this equipment and clothing helps to keep them safe.

    At the end of the assembly, Richard set the children a competition to design a poster highlighting the dangers of building sites and to warn other children to keep out.

    Three winning entries were selected, and ENGIE’s Community Impact Team will return to the school to present each winner with a large art set. The winning posters will also then be enlarged onto plastic boards to be displayed on hoarding at our sites.

    Jon Willis, Project Manager, Hyde, commented:
    “A very big thank you to our
    contract partners, ENGIE, for
    hosting this safety talk at
    the local school. The safety
    of children and residents is
    of paramount importance to
    Hyde so it’s great to see our
    contractors being so proactive.”
  • Parsonage Estate Open Day

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    19 Jun 2019
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    Parsonage Estate Open Day

    A Community Impact event

    ENGIE is carrying out heating upgrades for properties on the Parsonage Estate in Petersfield on behalf of our client, Hyde, to make their homes more energy efficient and save their tenants a significant amount on their bills.

    As part of our commitment to providing excellent customer service, we delivered an event on the Parsonage Estate to engage and inform residents about the work we’re doing.

    Overview

    On 24th April, ENGIE’s Site Manager, Lewis Morrell, and Contracts Manager, Perry White, joined Julian Sanz and Richard Sanz from ENGIE’s Community Impact Team in hosting the open day.

    More than 30 residents attended the event, where they were given a demonstration of the new heating systems being installed in their homes and had the opportunity to speak with the site team and have their questions answered. Hyde Contracts Manager, Jon Willis, and Special Projects Surveyor, Ann Miller,
    were also on hand to speak with residents about the works.

    Julian and Richard made sure there was something to keep the younger residents entertained on the day and put up a marquee and provided free activities for the children – giving away Easter eggs and activity packs and providing a face painter.

    Jon Willis, Project Manager, Hyde, commented:
    “A very big thank you to our contract partners, ENGIE for hosting this event today. It’s important that residents feel engaged and informed at all times about these key upgrades.”
  • St. James School Easter Egg Giveaway

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    19 Jun 2019
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    St. James School Easter Egg Giveaway

    A Community Impact event

    ENGIE is currently delivering projects in Bermondsey on behalf of our client, Hyde, to replace the external wall insulation and cladding to Eyot House.

    Our contracts with Hyde are supported by a Social Value Plan and ENGIE’s Site Manager, Leon Boden, who is responsible for the works at Eyot House, spoke with ENGIE’s Community Impact Officer, Richard Sanz, to see if we could offer anything for St. James School, which is located directly opposite the site.

    Leon was aware that the works will have had an impact on the surrounding areas and felt it would be nice to offer something for the children at the local school.

    Richard made contact with Head Teacher, Caroline Brenta, and they agreed to put on an Easter event at the school.

    Overview

    St James School pupils with their Easter eggs

    On 2nd April 2019, Richard and Leon were joined by Darren Marr from Hyde to host the fun packed Easter afternoon for the pupils of St James’ Church of England School.

    They set up our marquee in the school grounds, packed out with free Easter eggs and a face painter.

    In total, more than 180 Easter eggs were given away and many children enjoyed having some ‘egg-cellent’ face painting designs too!

    Richard will continue to liaise with the school throughout the works and has already planned to deliver a Site Safety Assembly and competition at the school.

    Carolina Brenta, Head Teacher, St. James’ Church of England School commented:

    This was an amazing gesture
    of Easter kindness to our school
    from ENGIE. We are so grateful
    for the donation of eggs for
    our pupils and the cool designs
    that were painted on faces and
    hands. The children were so
    excited and happy that this all
    happened in their school.
  • Union Grove Nursery Refurbishment

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    03 Jan 2019
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    Union Grove Nursery, in Stockwell, was established in 2000 with the mission to provide a community based, affordable day nursery. It offers childcare places for more than 40 children from the local area and prides itself on being community led with meaningful service user involvement and input from parents.

    On 6th August 2018, ENGIE’s Community Impact team began a week-long volunteering project to redecorate Union Grove Nursery. 41 pairs of children’s sticky fingers had left its mark, meaning the centre was in desperate need of a makeover.

    A total of 16 people volunteered throughout the week, giving a total of 160 hours of volunteering. During the week-long project, volunteers painted a total of four large rooms, ceilings and 11 doors, removing over 2000 staples and filling and sanding the holes before the painting could begin.

    The exterior of the nursery was given a fresh look to when one of ENGIE’s volunteers, Tasnim Nahar, who has a degree in Fine Art, painted a beautiful new mural for the children on the outside walls.

    “ENGIE was very happy to help out with this community project as it benefited so many local people. The nursery was in desperate need of a makeover and the volunteers worked tirelessly all week to make sure we got as much done as we could. ENGIE will also be paying for a professional painter and decorator to finish off the item we were unable to complete in the week we had.”
    Julian Sanz, Community Impact Manager, ENGIE

  • Chair Donation

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    03 Jan 2019
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    In the early summer, ENGIE was approached by Chichi Onyenemelu of Hyde Housing, about Young People Matter, a charity in Stockwell that needed support.

    Young People Matter is a charitable organisation describing themselves as having a ‘youthful mind, social heart and community pulse’.

    Their community outreach programmes bring people of all ages together to promote healthy living, nurture the potential of children and foster a sense of social responsibility.

    They deliver projects and events all year round and were in desperate need of some good quality chairs for the older residents attending their events.


    ENGIE’s Community Impact Manager, Julian Sanz, contacted our waste partners, Multi Services Kent (MSK), who were able to provide 15 reconditioned chairs from a recent office clearance.

    With a little attention, they were as good as new and donated to the Young People Matter centre on the Stockwell Estate.

  • Benham Lodge - Garden Re-opening Party

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    17 Sep 2018
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    Even the sun had its hat on when the residents of Benham Lodge in Gravesend threw a party to celebrate the official opening of their beautifully renovated communal garden.

    As part of ENGIE's work with Hyde, our community impact team worked with the care home to improve their tired-looking and under-utilised garden.

    On 28th August, Benham Lodge launched the new space in style with an opening ceremony and ENGIE was excited to be invited along to see the positive impact the renovation has made.

    ENGIE's Community Impact Officer, Richard Sanz and Senior Resident Liaison Officer, Tania Grant, who were both instrumental in getting this project up and running, attended the fantastic garden party. Residents decorated the garden ready for summer, adorned with bunting and laterns, showcasing the garden's vast improvement.

    Also in attendance was David Hurley, Mayor of Gravesham, who said: "These projects always astound me with the amount of effort and hard work that volunteers put in for the enjoyment of others. It's fantastic to give back to the community and bring people together. Well done to ENGIE and everyone involved."



  • Bellerophon House Mural

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    17 Sep 2018
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    ENGIE recently partnered with Hyde to assist with the creation of a new mural in Bellerophon House in Rochester.

    Hyde's sheltered accommodation Bellerophon House approached both Rochester University of art and design as well as ENGIE to assist with the creation of a new mural within their communal garden.

    Students painted a landscape picture which will be unveiled to residents in August. With the students needed mobile towers to create the mural, ENGIE provided assistance by delivering free training to ensure the students could carry out their masterpiece safely.

    As well as supplying the necessary mobile tower, ENGIE's in-house Trainer, Tony Bates, also delivered mobile tower and safely working at height training. In addition ENGIE's supply chain partner, Dulux, also generously donated 40 litres of masonry paint to be used in the project.

    "A huge thank you to ENIGE for their generosity. The new mural will look fantastic and we already have residents coming into the garden to view the murals progress. Without the generosity of ENGIE and Dulux, this project would have struggled to happen!" Wendy Godrich, Hyde Scheme Manager