Clarion Housing

Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

Works update - Yorkshire Team - October 2023
We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
94 properties completed vs 85 planned. Completion is on target for 31st March 2023 (but sufficient works to run to December 2024).
Completed social value initiatives:
- Specialise qualification sponsorship - £442.54
- Financial contribution towards digital devices - £1,500
- Refurbishment/Improvement - £596.62 Skip Day, £750 Car Park lining and £2,000 donation towards MUGA fencing re-paint
- Clarion Futures donation - £1,200
- Contractor engagement - Two Meet the Contractor events
- Provision of equipment or services - £1,500
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
- Refurbishment projects - Target achieved
- Contractor engagement - Target achieved
- Staff volunteering: 'Skill for Success' training - awaiting Clarion approval
Works update - North West Team - October 2023
We're pleased to provide an overview and update for the works currently being delivered by our North West team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
Progress is continuing to achieve programme. We commenced in April 2022, with a target completion of December 2023.
Completed social value initiatives:
- Specialise qualification sponsorship - £497.33
- Work experience for two students and one other in October working with a Painter
- Digital training - 10 sessions including Marketing/Comms, Bid Writing and Business Mentoring
- Financial contribution towards digital devices - £1,600
- Clarion Futures donation - £1,400
- Contractor engagement - £200 foodbank donation and Macmillan coffee morning at Thornhill Gardens on 29th September, £430.29 raised
- Provision of equipment or services - £1,600
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Sponsorships & donations: Target achieved
- Employment, training and work experience: Work experience planned for 9th October
- Digital Training: Target achieved but one more being planned
- Refurbishment projects: Thornhill Gardens to be planned in (£25,00 of work)
- Contractor engagement: Macmillan Coffee Morning planned at Thornhill Gardens on 29th September. Food/gift donation to local foodbank for Christmas planned for November/December
- Staff volunteering: Volunteering to be done at Thornhill Gardens
Mock interviews prepare West Midlands students for the world of work

Students from the Joseph Leckie Academy in Walsall have been prepared for the world of work thanks to mock interviews held by Equans.
On 24th October, Equans staff working on our Tyler Court scheme in Erdington supported students from the academy and prepared them for their career plans.
Held at the Walsall Football stadium, tens of year 11 students attended the session put on by Equans and conducted mock interviews with Equans employees to prepare them for the working environment.
Students were also informed of the apprenticeship opportunities Equans currently offer and were encouraged to apply for roles when they completed their secondary education.
A representative of the academy said: "Thank you so much for taking the time and effort to invest in our young people, it really means a rgeat deal to us and them".
Positive Resident Feedback

As part of Equans' work with Clarion, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
"Thank you to everyone involved with the new windows. From the guys booking the work in and organising things - Brian, Andy and Jed, to the lads helping move and re-fit my blinds for me and the guys fitting the windows. Everyone was fantastic. I'm really pleased with the new windows, thanks again." Resident of Cherrysutton, Widnes
"They've all done a brilliant job, Glen has been straight with me, I would give him a star. Claudia is very attentive, always calling me, she's very good, A class I would say." Resident of Chapelfields Road, Wisbech
"Very professional people, respected my property, cleaned up, spotless. Respectful and polite workers, highly recommended indeed. Thank you" Resident of Cherrysutton, Widnes
"I am so pleased with the service I received, it's transformed my whole house. Very impressed, the team went above and beyond to make the job perfect. Outstanding service, thank you!" Resident of Cherrysutton, Widnes
"Overall, I'm happy with the works, it was long winded but I'm glad we've had it done. Claudia has been excellent, she's always kept us best informed and it's been lovely to see her. Claudia always answers the phone straight away and Glen has come over when we've needed him. It's ended up being well and we like the look." Resident of Grounds Avenue, March
"Very friendly team. Worked well together, efficient, worked hard and completed the job quickly to a good standard. I'm happy with their work, they cleaned up and tidied as they went. They also helped me with fixing the back door, which wasn't part of the job. Thank you." Resident of Cherrysutton, Widnes
"Everything has been great, really helpful team, love how my house looks." Resident of Station Drive, Wisbech
"A very positive experience! The quality and the service was top notch. The guys were super fast, tidy and highly recommended! Thanks for everything." Resident of Cherrysutton, Widnes
If you have recently received works from Equans and are happy about the service you received, please ask your Resident Liaison Officer for a comment card or blue house form and leave us a comment. Make sure to name any staff that you felt went above and beyond.
Works update - South East & East Team - September 2023
We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Pre-works update for works to Gauldie Way, Standon:
- Issues surrounding the boilers following gas surveys carried out
- Works accelerated due to issues at Play Hatch, some minor enabling works e.g. trees
- Welfare problem following on from pre-delivery of works
Works update:
- All roofs are now complete and scaffold has been struck
- Welfare unit removed from site and area cleared
- Roofers reported several of the downpipes are blocked below ground, reported to Clarion and awaiting further instructions as to if Clarion maintenance are dealing with it or Equans are
Project update for Red Brick Cottages (Emergency works due to roof dropping):
- Works completed and scaffold removed
Works update - West Midlands Team - September 2023
We're pleased to provide an overview and update for the works currently being delivered by our West Midlands team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Tyler Court
Project progress:
Works currently on programme. First block roof removed. Second block receiving temporary roof covering and third block has scaffold erected.
Additional Works
Project progress:
Progressing as programmed.
Completed social value initiatives:
- Specialise qualification sponsorship - £163.96
- Financial contribution towards digital devices - £500
- Clarion Futures donation - £400
- Contractor engagement - One Meet the Contractor event at Tyler Court
- Provision of equipment or services - £50
- Accredited training - CSCS training completed 29th September
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Accredited Training: Target achieved
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
- Contractor engagement: Target achieved
- School engagement: Mock interview sessions planned at Wood Green Academy on 10th October and Joseph Leckie Academy on 24th October
- Staff volunteering: 'Skill for Success' training - awaiting Clarion approval
Works update - Yorkshire Team - September 2023
We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
94 properties completed vs 85 planned. Completion is on target for 31st March 2023 (but sufficient works to run to December 2024).
Completed social value initiatives:
- Specialise qualification sponsorship - £442.54
- Financial contribution towards digital devices - £1,500
- Refurbishment/Improvement - £596.62 Skip Day & £750 Car Park lining
- Clarion Futures donation - £1,200
- Contractor engagement - Two Meet the Contractor events
- Provision of equipment or services - £1,500
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
- Refurbishment projects - Donating towards playground and muga fence painting
- School engagement: Awaiting Clarion approval - aiming for first visit in September
- Staff volunteering: 'Skill for Success' training - awaiting Clarion approval
Works update - North West Team - September 2023
We're pleased to provide an overview and update for the works currently being delivered by our North West team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
Progress is continuing to achieve programme. We commenced in April 2022, with a target completion of December 2023.
Completed social value initiatives:
- Specialise qualification sponsorship - £497.33
- Work experience for two students
- Digital training - 10 sessions including Marketing/Comms and Bid Writing
- Financial contribution towards digital devices - £1,600
- Clarion Futures donation - £1,400
- Contractor engagement - £200 foodbank donation and Macmillan coffee morning at Thornhill Gardens on 29th September, £430.29 raised
- Provision of equipment or services - £1,600
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Accredited training: First aid course planned for October/November - details to be confirmed
- Sponsorships & donations: Target achieved
- Employment, training and work experience: Work experience provisionally booked for 9th October
- Digital Training: One session completed 22nd September with more Business Planning mentoring sessions planned for October
- Refurbishment projects: Thornhill Gardens to be planned in (£25,00 of work)
- Contractor engagement: Macmillan Coffee Morning planned at Thornhill Gardens on 29th September. Food/gift donation to local foodbank for Christmas planned for November/December
- Staff volunteering: Volunteering to be done at Thornhill Gardens
Mencap garden revitalised thanks to Equans volunteers

A communal Mencap garden has been transformed thanks to a team of Equans volunteers.
On 20th September, Equans staff generously volunteered their time to assist Social Value Manager, Patrick Warren in an initiative to renovate a Mencap communal garden.
The team of volunteers which varied from a Senior Contracts Manager and SHEQ Administrator to a Training Coordinator and Development Director spent the week working hard to remove the old planters, greenhouse and shed in order to replace them with new ones and transform the garden for residents to once again enjoy.
Patrick also received assistance from members of our supply chain, including KM Eco and Speedy Services whom have both provided help and support on a number of initiatives organised by Equans.
Please click here to view Patrick's post on social media including a short video.
Garden at sheltered scheme transformed thanks to Equans volunteers

The garden at a sheltered scheme in Hertfordshire has been transformed thanks to Equans staff who volunteered their time to undertake the renewal works.
On 15th September, Equans' Social Value Manager was joined by several Equans staff who generously volunteered their time to help renovate and renew the garden at Dixon Place, a sheltered scheme in Buntingford, Hertfordshire.

Assisted with help from our supply chain partners, KM Eco and Speedy Services, the Equans volunteer team spent the entire day removing weeds, trimming shrubs, removing dead leaves and generally preparing the garden ready for a planting day planned for the following week.
Fortunately the volunteer team had good weather for the day and managed to complete their tasks unhindered by rain.