Positive resident feedback

As part of EQUANS' work with Clarion in Norwich, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.

"I have never witnessed a group of men work so hard, always pleasant and helpful. Even the hot weather didn't slow them down. Karen is very handy to have around, she is calm when sorting out a problem, always cheerful and smiling. I would think other employers would love your employees." Resident of Maingay House, Norfolk

"The workers were extremely pleasant and very helpful. Also Mark was helpful with the way it was conducted and they were all courteous." Resident of Bure Valley House, Norfolk

"I am very pleased with my beautiful new kitchen. All the workmen were very friendly and helpful and did a wonderful professional job. Paul the painter and Paul the tiler really stood out as being very thorough and really good at their jobs. Karen ran a very tight ship and kept her eye on all the jobs going on and couldn't have been more helpful and friendly throughout. I am so pleased with everything, thank you." Resident of Maingay House, Norfolk

"The operatives team had taken the time to inform of any job which they were going to do each day. Polite greeting when entering the property. Apologised when there was a job which needed more time to complete. This showed consideration and understanding to customer's feelings. Final results were very good and clean work. Thank you." Resident of Wathern Way, Norfolk

"Windows were fitted quickly with no mess. Excellent job." Resident of Rodwell Corner, Norfolk

"The whole team were very very good, they were very friendly, so helpful lifting things etc. They cleaned up any mess, dust, debris, before going home each evening. I am very pleased, the shower room and kitchen are finished, the kitchen fittings, the floor etc. are lovely - one very happy resident." Resident of Maingay House, Norfolk

If you have recently received works from EQUANS and are happy about the service you received, please ask your Resident Liaison Officer for a comment card or blue house form and leave us a comment. Make sure to name any staff that you felt went above and beyond.