Clarion Housing

Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

Improvements made to community farm thanks to Equans

A community farm in Cambridgeshire has undergone some improvements this April, thanks to a donation from Equans and it's supply chain partner KM-ECO.
Equans teamed up with KM-ECO to donate 400 paving slabs to the Wisbech Community Farm as part of their social value offering to Clarion.
Social Value Manager, Patrick Warren who helped arrange the donation said "We're looking forward to the recycled slabs being put to good use."
Works update - West Midlands team - March 2024
We're pleased to provide an overview and update for the works currently being delivered by our West Midlands team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Tyler Court
Project progress: Works at Tyler Court are now complete.
The Butts/Fremington Court (Refurbishment of 33 void flats at The Butts and 3 void flats at Fremington Court)
Project progress: Works have included new kitchens, bathrooms, glazing, electrical works and decorating. Works were slowed down by deficits on flat electric meters.
Ludlow Court
Project progress: Works are now complete.
Completed social value initiatives:
- Pre-employment training and work experience - both provided at Tyler Court for one individual who worked with the CLO throughout November. Seven pre-employment training courses delivered in Birmingham on 21st November
- Apprenticeships and job starts - two apprenticeship opportunities and one job start at Birmingham
- Specialise qualification sponsorship - £163.96
- Financial contribution towards digital devices - £500
- Clarion Futures donation - £400
- Contractor engagement - One Meet the Contractor event at Tyler Court, Christmas event at Tyler Court as well as gifts and donations (£66)
- Provision of equipment or services - £50
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis. Two apprentice positions and one CLO job start potentially awaiting interview confirmation
- Accredited Training: Target achieved
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: Target achieved
- Digital Training: Awaiting Clarion approval
- Refurbishment projects: £500 allocated towards projects. Awaiting confirmation to allocate to either hanging baskets or signage for the community centre
- Contractor engagement: Target achieved
- School engagement: Target achieved
- Staff volunteering: Finance team offered online training at community centre, awaiting Clarion approval
Works update - Yorkshire Team - March 2024
We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
207 properties completed vs 207 planned, with the programme extended to 31st July 2024 to complete approximately 40nr more properties.
Completed social value initiatives:
- Specialise qualification sponsorship - £442.54
- Financial contribution towards digital devices - £1,500
- Refurbishment/Improvement - £596.62 Skip Day, £750 Car Park lining and £2,000 donation towards MUGA fencing re-paint
- Clarion Futures donation - £1,200
- Contractor engagement - Two Meet the Contractor events
- Provision of equipment or services - £1,500
- Staff volunteering across two days removing graffiti at the Bradford Estate
Planned social value initiatives:
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
- Refurbishment projects - Target achieved
- Contractor engagement - Target achieved
- Staff volunteering: Target achieved
Green-fingered volunteers help plant trees

With help from Equans volunteers, several new trees have been planted at the Wisbech Community Farm in Cambridgeshire.
A group of Equans staff generously volunteered their time in March to help plant new trees at the farm as part of our social value commitment to Clarion.
Assisted by Social Value Officer, Richard Sanz, Social Value Manager, Patrick Warren was also on site to help lend a hand where needed.
Equans support Hertfordshire fun day

Thanks to support from Equans the Stoneyhall community fun day in Stevenage, Hertfordshire was a great success.
Social Value Manager, Patrick Warren offered to support the fun day held on 26th March and was also able to secure support from our specialist supply chain partner, KM-ECO whom provided two skips so that residents could give their homes a spring clean.

The event was very well attended and a big success.
Works update - South East & East Team - February 2024
We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Works update for SHDF 2.1 works in Wisbech/March:
In summary, we completed the following throughout February:
- 49 properties on programme for Social Housing Decarbonisation Funded (SHDF) works for energy efficiency improvements. Improvements include; cavity wall insulation, loft insulation, soffit insulation, window & door installation, new mechanical ventilation in kitchen and bathroom. Some properties required asbestos removal from the soffits, thereby having replacement fascia, soffits and gutters
- 8 properties completed in February - 44 total across Wisbech and March
- 1 property has had ventilation fitted - 48 total
- 2 properties have had loft insulation extracted and refilled - 46 total
- 8 properties have had cavity wall insulation extracted and refilled - 48 total
- 11 properties have had window and door insulation - 48 total
- Scaffolding now down at all properties
- 2 properties have received removal of asbestos soffits by Clarion Asbestos contractor
- Insulation works completed to passageway ceilings at 4 properties
The site team for these works include;
Senior Site Manager - Mick Cawley
Assistant Site Manager - Karen Walker
Trainee Site Manager - Reuben Rule
Resident Liaison Officer - Claudia Paton
Positive Resident Feedback

As part of Equans' work with Clarion, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
"Very happy with the windows, great service, thank you." Resident of Ludlow Court
"All teams worked extremely efficiently and were all very polite. Claudia you've been a star."
Resident of Russell Avenue, March
"Everything alright and worked well, I like my new front door specifically. Claudia has been very helpful, she's gone the extra mile for me, a good girl." Resident of Peyton Avenue, March
"All the workmen are great and all the jobs have been done lovely. Claudia and Karen are lovely young ladies." Resident of Smiths Drive, March
"I found all the men very helpful, all clean and polite. Happy with how warm my home feels now. Thank you for your good work." Resident of Peyton Avenue, March
"I was very happy with all the work undertaken at my flat, and all the help given to me."
Resident of Tyler Court, Birmingham
"We have found a lot of difference with our work done. The house is definitely warmer. The tradesmen were also very polite and helpful." Resident of Smiths Drive, March
"The window and door installers were absolutely brilliant, polite and couldn't do enough."
Resident of Peyton Avenue, March
"All work carried out was brilliant. Windows and doors was exceptionally brilliant."
Resident of Peyton Avenue, March
"My RLO has been amazing, nothing too much trouble. The tradesmen have been perfect, polite and tidy. Very satisfied." Resident of Fruman Avenue, March
"Very happy with all works completed to a high standard and pleased that workmen were polite and tidy. Very happy with all communication and booking of work." Resident of Ludlow Court
"You can never fault the work or anything that is asked of the young lady (RLO). It has been a privilege to have her in my home and keeping me updated on all works associated with this project, so once more thank you very much." Resident of West Close, March
"The men who did the loft insulation and cavity walls were very nice, happy and friendly. Claudia, the RLO, is very approachable and good at getting things sorted." Resident of Peyton Avenue, March
"I have to say, while the work was being done I have had no problems with any trade, they have all been very gracious to me and have done their utmost to make as little mess as possible. I have always been informed by Claudia and the team on messages, phone calls or in person. I have no complaints about any of the works." Resident of Maward Way, March
If you have recently received works from Equans and are happy about the service you received, please ask your Resident Liaison Officer for a comment card or blue house form and leave us a comment. Make sure to name any staff that you felt went above and beyond.
Equans volunteers support children's charity

With help from Equans volunteers, a children's charity in Luton was able to sort and pack more than 200 boxes of toys and gifts for children.
On 28th February a team of volunteers from Equans joined Social Value Manager, Patrick Warren to spend the day at KidsOut charity in Luton helping to sort toys into boxes that would later be given to children across the UK who are victims of domestic violence.
The volunteers which included our entire Energy and Innovation team worked very hard sorting and packing 240 boxes.
The volunteering that was part of our social value offering to Clarion shows the impact that can be made in communities through planned works contracts.
Works update - South East & East Team - January 2024
We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Works update for SHDF 2.1 works in March:
For January we continued works on SHDF 2.1 and the works are progressing well.
In summary, we completed the following throughout January:
- 49 properties on programme
- 9 properties completed in January - 36 total across Wisbech and March
- 7 properties have had loft insulation extracted and refilled - 44 total
- 11 properties have had cavity wall insulation extracted and refilled - 40 total
- 4 properties have had ventilation fitted - 47 total
- 8 properties have had window and door insulation - 37 total
- 16 properties have had scaffolding erected
- 6 properties have received removal of asbestos soffits by Clarion Asbestos contractor
- 4 properties have had fascia, soffit and gutter replacements
The site team for these works include;
Senior Site Manager - Mick Cawley
Assistant Site Manager - Karen Walker
Trainee Site Manager - Reuben Rule
Resident Liaison Officer - Claudia Paton
Students complete week long work placement in Wisbech

A group of students from Wisbech recently completed a week long work experience placement with Equans as part of our social value offering to Clarion.
During their placement in February, the students helped carry out redecoration works to the Oasis Community Centre in Wisbech to give it a fresh new look. They also undertook pre-employment and health and safety training thanks to Equans' in-house Trainers.

Upon completion of their work placement, some of the students gave us a comment: "I enjoyed learning to paint properly and feel I've learned new skills.", "This opportunity opened my eyes to a potential trade I could learn in college.", "It was good to have a new experience and this opened my eyes into getting a new apprenticeship."