Your refurbishment - what to expect
Your refurbishmentWe realise that having work carried out can be inconvenient, so we'll do everything we can to ensure we minimise any disruption.
What to expectThe proposed work being carried out will vary greatly from home to home depending on the needs of each individual property, so you may have different work carried out to your neighbour. Throughout the work, we'll have a team of people working in and/or around your home. This will normally consist of a site manager, a resident liaison officer (RLO) and one or more specialist sub-contractors.
Getting preparedWe will need access to your home between the hours of 8am to 5pm, Monday to Friday for the work to be carried out. We will discuss arrangements with you.
In any instances where you can't be at home or arrange for someone to be there, ENGIE offers a key holding service which you can speak to your RLO about.