Hyde Kitchens and Bathrooms

Welcome to the Hyde Kitchens and Bathrooms Programme Microsite. ENGIE was successfully appointed to the placement of kitchens and bathrooms across Hyde's housing stock in London and the South East.


Here you will find the latest news, updates of works being carried out on site, contact details for site staff, event information, photos, and customer documents.

Above is the customer information pack, the customer choice booklet and our COVID-19 operating procedures, please click to browse these documents or scroll down to the documents section below.

Welcome to the Hyde Kitchens and Bathrooms Programme Microsite. ENGIE was successfully appointed to the placement of kitchens and bathrooms across Hyde's housing stock in London and the South East.


Here you will find the latest news, updates of works being carried out on site, contact details for site staff, event information, photos, and customer documents.

Above is the customer information pack, the customer choice booklet and our COVID-19 operating procedures, please click to browse these documents or scroll down to the documents section below.

  • Important Documents

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    The document section (To the right on PC, below on mobile) contains allot of useful information on your future kitchen and/or bathroom e.g. your choices for finishes. Please take time to browse this section.

  • Meet your Resident Liaison Officer


  • Your RLO

    Your main point of contact for this project will be your Resident Liaison Officer (RLO), Chris Jones. Chris will be responsible for:

    • Establishing an effective communications system to keep you informed of what is going on throughout the project and to keep the site team informed of your needs and answer any questions you may have
    • Confirming if COVID secure processes are required and hold digital Meet The Contractor event via Zoom
    • Dealing with people issues in a positive manner and ensure customer satisfaction is achieved.
    • Coordinating work, questionnaires, providing works information, dealing with queries, responding to complaints and resolving concerns.
    • Observing site Health & Safety rules and ensure any risks are reported immediately.
    • Working with the Social Value Manager and SHE advisors to deliver initiatives to the customer (i.e. presentations in local schools and care homes.)
    • Arranging satisfaction surveys (KPI) for all customer collating responses and work with project staff to use feedback to continually improve service.
  • How we are working with COVID-19

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    These are exceptional circumstances and the industry must comply with the latest government advice regarding Coronavirus (COVID-19) at all times. You can find our full COVID-19 procedure Here and any other COVID-19 information in the COVID Documents section on the right.

    An outline of our procedure is below:

    What customers should expect from ENGIE

    • Notification before any visits take place
    • All ENGIE site team and operatives will have, and be wearing, the correct PPE (gloves, masks, etc)
    • Overshoes will be put on when entering the home and taken off when leaving
    • Any member of the site team and operatives displaying symptoms relating to coronavirus will not be working on site until they have self-isolated as per government guidelines
    • ENGIE has adapted their work practices and procedures to ensure that all works can be carried out safely to protect the customers, site team and operatives
    • ENGIE will ensure that the number of visits to your home is kept to an absolute minimum
    • Number of operatives carrying out works internally will be kept to a minimum and where the works allow (e.g. electrics, window installation, door installation), the same operatives will complete the works from start to finish
    • Works will only take place in one room at a time (where possible) to allow for the social distancing to be maintained
    • RLOs will also act as coronavirus monitors, ensuring that as per government guidelines, social distancing is being adhered to and correct PPE is always being worn
    • RLOs will be the point of contact if a customers needs to leave their home whilst works are being carried out in the communal areas. They will ensure that the resident can leave and return in a safe manner
    • The times of work starting in the morning and finishing in the afternoon will be adapted The
    • All areas will be cleaned on a regular basis and there will be a welfare operative ensuring the site compound is constantly cleaned and there is enough hand sanitiser for the number of people on site
    • Regular communication will be put up in communal areas around when works will be happening and where possible, the use of email or text will be used instead of letters to communicate with the customers, reducing the risk of unnecessary contact
    • Social distancing and safe working will be adhered to, especially when the operatives are arriving and leaving site
    • We will make sure that nobody is placed in unnecessary risk

    What ENGIE expects from customers

    Please answer the following questions truthfully:

    • Have you or anyone living in your home been abroad in the last four weeks?
    • Which country / countries have you visited?
    • Have you or anyone in your home decided to self-isolate?
    • Are you or anyone in your home suffering from flu like symptoms, or confirmed as having coronavirus?
    • Are you considered a vulnerable person or extremely clinically vulnerable according to the Public Health England guidelines? (Heart or blood issues, diabetic, cancer patients etc)
    • Once the works have started, notification to be given if customers or any others in the household have or are displaying symptoms of coronavirus
    • Always maintain social distancing, either by standing two metres away, or stay in a room where works are not taking place. Ideally in a separate room with the door shut for the duration of the works
    • Try to limit the amount of times you leave and return home
    • Contact the RLO if you do need to leave your home so they can ensure it is safe to do so and when you need to return
    • Do not visit the Site Office, please contact the RLO and they will come to you
    • Please do not be offended that the ENGIE site team and operatives are wearing masks, gloves and overshoes in your home
  • Our Health and Safety Standards

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    All of our operatives are required to meet our high standards. This includes health and safety. All operatives are required to attend a site induction when operating on a new project and when complete, are issued with a SHEQ Site Induction Card that is valid for 12 months.

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  • Our Experience

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    ENGIE has extensive experience delivering kitchen and bathroom programmes such as this one. It may be disruptive for a few days however, our workmanship and customer satisfaction ensure you are in a safe pair of hands!

    Don't just take our word for it, these are just some of the thanks we have received from our customers after completing works in their homes.

    Photos of some of our completed Kitchens and bathrooms are available in the photo's section on the right.

  • Your Social Value Manager Julian Sanz

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    ENGIE works in partnership with Hyde on contracts across the UK. This partnership is an opportunity to leave a lasting legacy and to create long-term, sustainable improvement for the places and communities we work in. Julian works hard to identify ways in which we can do this, whether that is through organising a big event where volunteers from ENGIE and the community work to support a local project or something as simple as providing lunch for staff and volunteers at the local NHS Health Centre.

    Some of the projects ENGIE delivered with Hyde are detailed below.

    Volunteer Event

    Fish and Chip afternoon

    To see more of what Julian is up to, CLICK HERE to view his LinkedIn Profile, where you can find the latest updates.

  • Considerate Constructors Scheme (CCS)

    The construction industry has a huge impact on all our lives, with most construction work taking place in sensitive locations. The Considerate Constructors Scheme is a not-for-profit, independent organisation founded to raise standards in the construction industry. Construction sites, companies and suppliers voluntarily register with the Scheme and agree to abide by the Code of Considerate Practice, designed to encourage best practice beyond statutory requirements.

    ENGIE is a part of that scheme and commits every project and scheme we deliver to demonstrate that we care about appearance, respect the community, protect the environment, care about safety.

    To find out more please visit the CCS website https://www.ccscheme.org.uk/