Defects Reporting

Defects Reporting

Should you encounter a defect with your home please do not hesitate to call our Customer Careline team on 0300 123 3456 to report your issue.

Alternatively, you can log a repair through following the steps on our customer portal at https://www.peabody.org.uk/resident-services/all-about-repairs

For any help with questions or queries, please contact our careline team on 0300 123 3456.

Please note: A defect is where an item in your home does not meet the expected standard of quality.

For example, loss of heating or water is considered a defect. Paint chips or scratches on your wall are not considered a defect.

If a defect has been caused as a direct result of damage or work carried out by you or a contractor you have hired, you will have to pay our costs for carrying out the necessary repairs.