How will I need to prepare my home for the works to be carried out?
For the internal works to your home, all areas will need to be cleared and we will put down dust mats. Do not stress or strain yourself by moving any heavy furniture as our workers will assist you.
Who can I contact with any issues I have throughout the works?
Your main point of contact will be your RLO and in some cases other members of the site team. You will be given all contact details.
In the event of an emergency can I reschedule my refurbishment?
Can appointments and/or works be completed out of hours?
Appointments and refurbishment will only take place within our contracted hours (between 08:00 and 17:00). If you have any queries or concerns regarding the works, please contact your RLO or site team.
What is the turnaround time for my kitchen and bathroom refurbishment?
On average, kitchen and bathroom refurbishments are completed within a 15 day period. This may vary as some homes may only be having refurbishment to one of these areas.
Is there an 'out of hours' emergency contact number?
Will residents still receive newsletters?
Residents will no longer receive newsletters, however all updates on the works will be shared here so don't forget to check regularly.
What if I am not happy with the choices made available?