Clarion Housing Online

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We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Clarion Housing to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Clarion Housing, you can always visit the ENGIE website or the Clarion Housing website.

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Clarion Housing to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Clarion Housing, you can always visit the ENGIE website or the Clarion Housing website.

  • Safe Together

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    18 May 2020

    Simon Lacey, Regional Managing Director, takes you through ENGIE’s new working processes following the UK Government's updated COVID-19 guidance on 10/5/2020


    For more information contact your resident liaison officer here

    Alternatively call our Customer Excellence Centre on 0333 121 0034

  • Coronavirus Processes and Update

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    06 May 2020

    What residents should expect from ENGIE

    • Notification before any visits take place
    • All ENGIE site team and operatives will have, and be wearing, the correct PPE (gloves, masks, etc)
    • Overshoes will be put on when entering the home and taken off when leaving
    • Any member of the site team and operatives displaying symptoms relating to coronavirus will not be working on site until they have self-isolated as per government guidelines
    • ENGIE has adapted their work practices and procedures to ensure that all works can be carried out safely to protect the residents, site team and operatives
    • ENGIE will ensure that the number of visits to your home is kept to an absolute minimum
    • Number of operatives carrying out works internally will be kept to a minimum and where the works allow (e.g. electrics, window installation, door installation), the same operatives will complete the works from start to finish
    • Works will only take place in one room at a time (where possible) to allow for the social distancing to be maintained
    • RLOs will also act as coronavirus monitors, ensuring that as per government guidelines, social distancing is being adhered to and correct PPE is always being worn
    • RLOs will be the point of contact if a resident needs to leave their home whilst works are being carried out in the communal areas. They will ensure that the resident can leave and return in a safe manner
    • The times of work starting in the morning and nishing in the afternoon will be adapted where possible to allow for the busy times of people leaving and returning
    • Posters will be placed around the working areas, reminding everyone of the ‘dos and don’ts’ around the safety of the works and coronavirus
    • Breaks will be staggered so that everyone is not in the same area at the same time
    • The RLOs will be more visible around site
    • All areas will be cleaned on a regular basis and there will be a welfare operative ensuring the site compound is constantly cleaned and there is enough hand sanitiser for the number of people on site
    • Regular communication will be put up in communal areas around when works will be happening and where possible, the use of email or text will be used instead of letters to communicate with the residents, reducing the risk of unnecessary contact
    • All measures have been put in place to keep everyone safe, but as importantly, reassurance that if you are feeling ill, you will not be penalised and the works will be done when you are better and it is safe to do the works
    • Social distancing and safe working will be adhered to, especially when the operatives are arriving and leaving site
    • We will make sure that nobody is placed in unnecessary risk

    What ENGIE expects from residents

    Please answer the following questions truthfully:

    1. Have you or anyone living in your home been abroad in the last four weeks?
    2. Which country / countries have you visited?
    3. Have you or anyone in your home decided to self-isolate?
    4. Are you or anyone in your home suffering from flu like symptoms, or confirmed as having coronavirus?
    5. Are you considered a vulnerable person or extremely clinically vulnerable according to the Public Health England guidelines? (Heart or blood issues, diabetic, cancer patients etc)
    6. Are you willing for the ENGIE site team and operatives to come into your home to carry out the survey / works?
    • Once the works have started, notification to be given if residents or any others in the household have or are displaying symptoms of coronavirus
    • Always maintain social distancing, either by standing two metres away, or stay in a room where works are not taking place. Ideally in a separate room with the door shut for the duration of the works • Try to limit the amount of times you leave and return home
    • Contact the RLO if you do need to leave your home so they can ensure it is safe to do so and when you need to return
    • Do not visit the Site Office, please contact the RLO and they will come to you
    • Please do not be offended that the ENGIE site team and operatives are wearing masks, gloves and overshoes in your home
  • 2020 Website Review

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    19 Feb 2020

    We are currently looking to improve these sites for everyone involved in this project and would appreciate 5 minutes of your time to fill out the following questionnaire regarding your site usage. We will be using this data to tailor our communications on here going forward.


  • Emergency First Aid Training

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    02 Aug 2019
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    Emergency First Aid Training

    A Community Impact event

    Our client, Clarion Housing, has recently opened a new venue at the Community Hub in Maidstone to provide a drop-in facility for tenants.

    As part of our Social Value Plan for Clarion, ENGIE’s Community Impact Manager, Alan Beech, has been working closely with Clarion’s Employment and Training Officer, Julie Berry and offered to provide a programme of free training courses for tenants accessing the centre, delivered via ENGIE’s Learning and Development Centre of Excellence.

    The first course delivered under the programme was Emergency First Aid at Work.

    Overview

    On 13th June 2019, ENGIE’s Trainer, Fay Brown, attended the Community Hub to deliver Emergency First Aid at Work training to people who were keen to boost their CVs and skills base.

    Learning how to perform CPR

    The accredited course provides information and practical advice on basic life-saving first aid and workplace health and safety regulations. Participants were able to learn about the role of the first aider, managing an emergency, communication and casualty care, bleeding (minor and severe), burns, choking (adult), fainting, health and safety (first aid) regulations, resuscitation (adult CPR), seizures (adult), shock, and how to respond to an unresponsive casualty, including putting someone into the recovery position.

    Fay provided practical demonstrations and attendees took the opportunity to practise the techniques themselves, giving them the skills and confidence to respond to a range of accidents and first aid emergencies they could encounter in the workplace.

    Health and Safety Executive (HSE) guidelines indicate that it’s good practice for anyone who works in low hazard environments to hold a certificate in Emergency First Aid at Work. With First Aid being such vital practice within organisations, ENGIE recognises that by providing these courses, we’re able to support the employment potential of local people and having this training will support unemployed people when applying for work.

    The training was a success, with every participant fully engaging, asking questions and commenting on how useful the course had been. Those who attended the course passed the test at the end with flying colours.

    This training will be followed with further sessions of EFAW along with Manual Handling, Fire Marshal & Banksman courses all planned throughout the year.

    Julie Berry, Employment and Training Officer, Clarion, commented:

    I am so thankful to ENGIE for providing this training to this group and look forward to the other training that is planned.

    Alan Beech, Community Impact Manager, ENGIE, commented:

    It was a great training session as everyone got involved and it was taken seriously.
  • Level 1 H&S Awareness & CITB Training Programme – Basildon

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    26 Jun 2019
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    Level 1 H&S Awareness & CITB Training Programme – Basildon

    A Community Impact event

    ENGIE is working with Clarion Housing to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

    As part of our social value plan for Clarion, ENGIE’s Community Impact Team delivers a range of initiatives and activities for local people and organisations.

    A major focus of our social value work is to strengthen communities by offering opportunities for employment and training.

    Our bespoke Employment Skills Plan for Clarion Housing sets out an ambitious aim to engage and support more than 400 residents through work placements, job training and apprenticeships in 2019 and ENGIE is working in partnership with Clarion Futures, the charitable trust at the heart of Clarion, to deliver this.

    All training courses are accredited and industry recognised and delivered through ENGIE’s in house Learning and Development Centre of Excellence.

    Overview

    On 6th June 2019, ENGIE delivered free Level One Health and Safety Awareness training for 14 Clarion residents in Basildon.

    The course was delivered by ENGIE’s Trainer, Tony Bates, and is part of a wider Construction Industry Training Board (CITB) employment and training course being offered to residents in partnership with Clarion Futures. ENGIE is an approved CITB training provider; developing skills within the construction sector and helping to build a safe, professional and fully qualified workforce.

    The Level One Health and Safety Awareness Course covers a range of topics including typical site hazards and how to control them, fire prevention, occupational health, protective wear and equipment, manual handling, working at height, individual responsibilities, practical standards for site safety and legal requirements and liabilities.

    This training is an essential step towards gaining a CSCS card which provides proof of an individual having the training and qualifications necessary for the type of work they carry out on construction sites
    and is mandatory for anyone wishing to gain employment in the construction sector.

    The wider programme of training and support as part of this course will see residents take part in:
    • Level 1 Health and Safety Awareness
    • CSCS revision and test
    • One-week work placement
    • Guaranteed interviews for jobs

    Sean McGinn, Employment & Training Manager (East Region), Clarion Housing, commented:

    A very big thank you for agreeing to partner with Clarion Futures on this fantastic programme aimed at getting 14 job seekers upskilled and into employment. The Health and
    Safety Awareness Course is an essential part of the delivery meaning that attendees can obtain their CSCS Cards and be site ready!
  • Reedham Community Garden

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    26 Jun 2019
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    Reedham Community Garden

    A Community Impact event

    ENGIE is working with Clarion Housing to deliver their annual programmes of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

    As part of our social value plan for Clarion, ENGIE’s Community Impact Team delivers a range of initiatives and activities to improve outcomes for local people and organisations.

    Our dedicated Community Impact Manager, Julian Sanz, has been working in partnership with Clarion Futures – the charitable trust at the heart of Clarion – to deliver programmes as part of our community work in Norfolk.

    In spring, we were asked to help out with creating a small community garden in Reedham, Norfolk, and were happy to offer our support with this visionary project.

    Overview

    The new garden space was the dream of local Clarion resident, Steve Smith, who had seen the small space of disused land go unutilised and had a vision to see it become a community space for all ages.

    Julian Sanz and staff from ENGIE & Clarion

    On 5th June 2019, ENGIE’s Community Impact Team members, Julian and Richard Sanz, were joined by ENGIE’s Resident Liaison Officer, Sarah Lightfoot, and Clarion staff, Rob Duig and Melanie McAdam, to help Steve’s dream come true.

    ENGIE supplied more than £2500 worth of materials and volunteer time, including one tonne of top soil, eight garden sleepers, weed matting, more than 2000 screws, and the seating so that people could stop to rest and relax in the new garden.

    The newly revamped community garden now includes two new benches, two mushroom seats and two raised planters and will be used by more than 40 local residents and school children.

    Steve Smith, Local Resident, commented:

    A very big thank you to ENGIE and Clarion Futures for helping us make this garden a reality. It’s far better than we could have imagined and has already generated so much positive feedback from local residents.
  • Shenwood Court Wi-Fi Launch

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    26 Jun 2019
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    Shenwood Court Wi-Fi Launch

    A Community Impact event

    ENGIE is working with Clarion Housing to deliver their annual programmes of planned maintenance, including kitchen and bathroom refurbishments heating upgrades, external wall insulation and a variety of other external works.

    As part of our social value plan for Clarion, ENGIE’s Community Impact Team delivers a range of initiatives and activities for local people and support organisations.

    One such organisation is Shenwood Court, a homeless hostel in Borehamwood for families and individuals awaiting permanent accommodation from the Council. Alongside accommodation, Shenwood
    Court provides support for residents, including the high number of families with young children living at the scheme.

    Having originally become involved with the scheme in 2018 when we refurbished their community garden, ENGIE’s Community Impact Manager, Julian Sanz, has maintained contact to offer ENGIE’s support
    where possible.

    Overview

    In Spring 2019, Shenwood Court installed free Wi-Fi at the centre, giving free internet access to its residents.

    The negative impacts of digital exclusion and a lack of digital skills are widely recognised, being linked to poorer health outcomes, increased social isolation, lowered access to jobs and education and an increased risk of falling into poverty.

    By providing free Wi-Fi, residents have easier access to information and support.

    On 29th May 2019, ENGIE supported the launch of the new ShenwoodCourt Wi-Fi system. A garden party was held with ENGIE sponsoring pizzas and a face painter for the event.

    ENGIE’s site team, including Resident Liaison Officer (RLO), Claire Creed, Site Manager, Sean Mulholland, Senior RLO, Katy Creed and Marketing Coordinator, Lewis Worsley, also attended with Julian to help run the day which was attended by more than 25 people.

    Megan Fitt, Digital Inclusion Officer, Clarion, commented:

    A great event to celebrate the installation of Wi-Fi at the scheme. New friends were made and ideas for the future taken away. A massive thank you to ENGIE for their support. The pizza and face painting were definitely a winner!
  • Palace for Life Partnership – Community Garden Opening

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    26 Jun 2019
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    Palace for Life Partnership – Community Garden Opening

    A Community Impact event

    As part of ENGIE’s contracts with our client, Clarion Housing, Community Impact Manager, Alan Beech, has partnered with the Palace for Life Foundation on a number of initiatives over the last few years to support young people in realising and achieving their full potential.

    Palace for Life’s Premier League Works Programme uses the power of football clubs and the Premier League to engage young people who are not involved in education, training or employment.

    One of the projects in 2019, was a programme for 16 to 18 year olds to develop skills, gain accreditation and raise confidence through the creation of a community space, with ENGIE providing the group with hands on construction training and qualifications as part of the course.

    Over the course of ten weeks, the young people were hard at work in the garden of the local Salvation Army centre to transform it into a valuable community space.

    The focus of the programme was to redevelop the underused area in Thornton Heath to provide the local community with a safe open space for children and parents to play and relax in with a space to grow vegetables and herbs for everyone to use.

    Overview

    Rippon-cutting to signify the opening of a community garden

    On 29th May 2019, everyone involved in the project, along with members of the community, came together to enjoy the unveiling. The garden was officially opened by the young people, who cut the ribbon and declared it open to the community.

    Joshua Latibeaudiere, a young student on the course, commented “There are no words to explain how I feel, I’ve accomplished something that I couldn’t do a year ago and I’ve come so far with this ENGIE team.”

    The benefits of the programme and the positive impact it’s had were highlighted at the opening by Salvation Army Minister at Thornton Heath, Laura Wood, who said: “We’ve wanted to do something with this space for so long, a lot of the families we work with don’t have garden space, so to be able to offer that to them and give children a place to run around and get some fresh air is just amazing. We’re now excited about what else we can do here in the future!”

    More than 160 people attended the event, including ENGIE’s Contracts Manager, Sam McCausland, Operative, Peter Barden and Contracts Supervisor, Tony Ludlow.
    The sun shone as guests enjoyed a barbeque and refreshments while exploring the new garden. The reaction from all who attended was amazing and we’re confident that the local community will make the most of this new community resource.

    Alan Beech, Community Impact Manager, ENGIE, commented:

    I have worked with this group for the past few months and was delighted to see the garden take shape. ENGIE supported the young people with all of the construction work involved, teaching them and showing them the different skills they needed. They did so well - the garden is totally transformed! It’s been a real pleasure to work with them and see the commitment they’ve had from the very start and watch them grow as people.

    Susan Patterson-Smith, Palace for Life's Head of Education, Training, Employment and Targeted Intervention, commented:

    I feel so proud, when the young people first come in, they’re a bit nervous and not really sure what they want to do. Then, as the weeks go by, they just grow in confidence
    as they learn new skills and meet new people. The staff at ENGIE really put them at ease and that’s why it’s such a great partnership. This is real social action, for the young people to see this garden that they helped to create and is now being used by families and children, they can understand the role they’ve played in that.
  • Berecroft Estate Skip Amnesty Day

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    26 Jun 2019
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    Berecroft Estate Skip Amnesty Day

    A Community Impact event

    ENGIE has been delivering a programme of social value initiatives in Essex as part of our contracts with Clarion Housing.

    Key objectives of ENGIE’s social value strategy include contributing to and generating opportunities for Environmental Sustainability and Community Cohesion and skip amnesty days deliver tangible improvements for individual residents and the whole estate by offering the opportunity for them to dispose of unwanted personal items and to improve the general appearance of the local area by removing rubbish.

    Overview

    On 23rd April 2019, ENGIE hosted a second Skip Amnesty Day for Clarion tenants at Berecroft Estate in Harlow, providing resources and volunteers for the clean up event.

    The initiative is designed to give residents the opportunity to safely dispose of bulky waste, broken household appliances and garden debris which they may, otherwise, be reluctant to do. Families on the estate made full use of the opportunity to have a thorough spring clean by coming out in force to declutter their gardens, balconies and lofts.

    Our supply chain partners, KM ECO, initially donated two 12-yard skips for the event but, with both of these completely full by 2pm, they generously arranged for an additional skip to ensure all residents could take part.

    ENGIE & Clarion group photo

    ENGIE’s Community Impact Manager, Julian Sanz, and Community Impact Officer, Richard Sanz, were joined by Barry Keymer from KM ECO also volunteering, Clarion Neighbourhood Investment Officer, Clare Rennison, and Regional Neighbourhood Investment Manager for Clarion, Jan Mills, who all volunteered to help out on the day.

    This was the second skip amnesty day hosted by ENGIE on the estate, following the first one, last summer, being so popular.

    ENGIE’s Community Impact Team knows that events such as this support individuals, whilst helping to bring communities together and improve the appearance of neighbourhoods.

    Clare Rennison, Neighbourhood Investment Officer, Clarion, commented:

    “A very big thank you to ENGIE for facilitating such a fantastic day. The turnout and feedback from local residents was absolutely fantastic, with us receiving many enquiries about future events. A hugely successful day!”
  • DIY taster day leaves students with valuable new skills

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    03 Sep 2018
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    On 15th August ENGIE partnered with Clarion Housing to host a DIY taster day for students from Young Croydon in Crystal Place.

    Forming part of our 2018 Employment Skills Plan for Clarion where we aim to engage with over 400 residents through work placements, job training and apprenticeships, the day included full a demonstration on how to paint, tile and basic plumbing skills.

    Each student had the opportunity to put together a sink and radiator and tile a small section of wall whilst also learning some valuable tips when it comes to painting and decorating.

    "An absolutely brilliant day, I was so impressed with what ENGIE was able to put on for our students, I'm sure it gave them a great idea of what it would be like to work in the construction industry - we are all so grateful." Roopa Doshi, Youth Engagement Leader