Watford Community Housing's Improvement Programme with ENGIE

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Welcome to the improvement programme website, which provides information about the works ENGIE is undertaking on behalf of Watford Community Housing as part of our five-year improvement programme. Here, you can read all the latest news, give us feedback, read important information and get in touch.

Watford Community Housing is working in partnership with ENGIE on a planned works improvement programme. This involves the replacement or repair of some building features, including the replacement of kitchens and bathrooms, electrical rewiring and decoration, both externally and internally.

Watford Community Housing’s vision of ‘better homes, friendlier communities – together’ means ensuring your homes are of the best possible standard, and providing great services for the community. The aim is to deliver approximately 900 kitchens, 900 bathrooms, and windows for 300 homes over the next five years. More than 250 properties will benefit from new roofing, over 330 from new doors, and over 600 homes will be fitted with new electrics.

If you’d like to get in touch with your Resident Liaison Officer to discuss the works and answer any questions you may have, you can find their details in the ‘contact us’ section to the right.

For more information about ENGIE or Watford Community Housing, you can always visit the ENGIE website or the Watford Community Housing website.



Welcome to the improvement programme website, which provides information about the works ENGIE is undertaking on behalf of Watford Community Housing as part of our five-year improvement programme. Here, you can read all the latest news, give us feedback, read important information and get in touch.

Watford Community Housing is working in partnership with ENGIE on a planned works improvement programme. This involves the replacement or repair of some building features, including the replacement of kitchens and bathrooms, electrical rewiring and decoration, both externally and internally.

Watford Community Housing’s vision of ‘better homes, friendlier communities – together’ means ensuring your homes are of the best possible standard, and providing great services for the community. The aim is to deliver approximately 900 kitchens, 900 bathrooms, and windows for 300 homes over the next five years. More than 250 properties will benefit from new roofing, over 330 from new doors, and over 600 homes will be fitted with new electrics.

If you’d like to get in touch with your Resident Liaison Officer to discuss the works and answer any questions you may have, you can find their details in the ‘contact us’ section to the right.

For more information about ENGIE or Watford Community Housing, you can always visit the ENGIE website or the Watford Community Housing website.


  • Safe Together

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    3 months ago

    Simon Lacey, Regional Managing Director, takes you through ENGIE’s new working processes following the UK Government's updated COVID-19 guidance on 10/5/2020


    For more information contact your resident liaison officer here

    Alternatively call our Customer Excellence Centre on 0333 121 0034

  • Coronavirus Processes and Update

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    3 months ago

    What residents should expect from ENGIE

    • Notification before any visits take place
    • All ENGIE site team and operatives will have, and be wearing, the correct PPE (gloves, masks, etc)
    • Overshoes will be put on when entering the home and taken off when leaving
    • Any member of the site team and operatives displaying symptoms relating to coronavirus will not be working on site until they have self-isolated as per government guidelines
    • ENGIE has adapted their work practices and procedures to ensure that all works can be carried out safely to protect the residents, site team and operatives
    • ENGIE will ensure that the number of visits to your home is kept to an absolute minimum
    • Number of operatives carrying out works internally will be kept to a minimum and where the works allow (e.g. electrics, window installation, door installation), the same operatives will complete the works from start to finish
    • Works will only take place in one room at a time (where possible) to allow for the social distancing to be maintained
    • RLOs will also act as coronavirus monitors, ensuring that as per government guidelines, social distancing is being adhered to and correct PPE is always being worn
    • RLOs will be the point of contact if a resident needs to leave their home whilst works are being carried out in the communal areas. They will ensure that the resident can leave and return in a safe manner
    • The times of work starting in the morning and nishing in the afternoon will be adapted where possible to allow for the busy times of people leaving and returning
    • Posters will be placed around the working areas, reminding everyone of the ‘dos and don’ts’ around the safety of the works and coronavirus
    • Breaks will be staggered so that everyone is not in the same area at the same time
    • The RLOs will be more visible around site
    • All areas will be cleaned on a regular basis and there will be a welfare operative ensuring the site compound is constantly cleaned and there is enough hand sanitiser for the number of people on site
    • Regular communication will be put up in communal areas around when works will be happening and where possible, the use of email or text will be used instead of letters to communicate with the residents, reducing the risk of unnecessary contact
    • All measures have been put in place to keep everyone safe, but as importantly, reassurance that if you are feeling ill, you will not be penalised and the works will be done when you are better and it is safe to do the works
    • Social distancing and safe working will be adhered to, especially when the operatives are arriving and leaving site
    • We will make sure that nobody is placed in unnecessary risk

    What ENGIE expects from residents

    Please answer the following questions truthfully:

    1. Have you or anyone living in your home been abroad in the last four weeks?
    2. Which country / countries have you visited?
    3. Have you or anyone in your home decided to self-isolate?
    4. Are you or anyone in your home suffering from flu like symptoms, or confirmed as having coronavirus?
    5. Are you considered a vulnerable person or extremely clinically vulnerable according to the Public Health England guidelines? (Heart or blood issues, diabetic, cancer patients etc)
    6. Are you willing for the ENGIE site team and operatives to come into your home to carry out the survey / works?
    • Once the works have started, notification to be given if residents or any others in the household have or are displaying symptoms of coronavirus
    • Always maintain social distancing, either by standing two metres away, or stay in a room where works are not taking place. Ideally in a separate room with the door shut for the duration of the works • Try to limit the amount of times you leave and return home
    • Contact the RLO if you do need to leave your home so they can ensure it is safe to do so and when you need to return
    • Do not visit the Site Office, please contact the RLO and they will come to you
    • Please do not be offended that the ENGIE site team and operatives are wearing masks, gloves and overshoes in your home
  • 2020 Website Review

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    6 months ago

    We are currently looking to improve these sites for everyone involved in this project and would appreciate 5 minutes of your time to fill out the following questionnaire regarding your site usage. We will be using this data to tailor our communications on here going forward.


  • Considerate Constructors Scheme July follow up

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    almost 1 year ago

    There was a follow up to our recent Considerate Constructors Scheme visit where ENGIE increased our score from an incredible 42/50 to an even more outstanding 44/50. ENGIE’s staff created a plan to work on the comments from the site’s assessor in order to improve the image of construction in the area. The Considerate Constructors Scheme scores sites against their code of conduct which includes, appearance, community, environment, safety and workforce to improve the image of construction.

    The team improved their score in the environmental and workforce sections from 8/9 to 9/9. With the assessor saying:

    "What impressed me was the exceptional promotion of environmental effort and achievement including information on minimising or eliminating the use of single plastics which is now communicated towards tenants and on the community noticeboard. An outstanding effort to make use of redundant/surplus materials has provided a new kitchen for a community centre (installed) and an outstanding walk in site shower."

    The assessor added:

    "The site has made some outstanding improvements in the interim period between visits which were beyond the monitor’s expectation for them. A mental health first-aid person is now included within the team and health screening is available on request. Probably the best site shower I’ve seen has been installed and promotion of the Scheme web-site and E-learning modules makes it hard not to be curious about them. The promoting construction campaign has gone beyond the display of a poster to provide real time engagement with those it is aimed at."

    To read more about our relationship with the scheme and ENGIE’s commitment to improving the image of construction, click here


  • Work Experience

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    about 1 year ago

    Work Experience

    A Community Impact event

    As part of our contracts in Watford, ENGIE delivers a menu of community impact activities to improve outcomes for local people. Our bespoke Social Value Plan focuses on improving economic stability, with an emphasis on offering and supporting access to a range of training and employment opportunities for local people.

    We do this through giving advice on career paths into the construction industry, including raising awareness of the diverse roles within the sector, providing support and guidance on CV-writing and interview skills, delivering free training courses and by offering opportunities for work placements and apprenticeship schemes.

    ENGIE’s Community Impact Manager, Mark Bush, and ENGIE’s Administrator, Kelsey Fox, have developed a strong partnership with the employability team at West Herts College, and they’ve been working together to provide support to engineering students by offering opportunities for practical experience.

    Overview

    In May 2019, Mark and ENGIE’s Administration Apprentice, Kelsey Fox, arranged for three students to take part in a three week work experience placement at our sites in Watford.

    Macauley, Felix and Bradley are all at the Kings Langley campus of West Herts College studying towards their Level 3 Extended Diploma in Mechanical Engineering and were keen to get some hands-on experience in the construction industry.

    Work placements commenced on 24th May 2019, with the students attending ENGIE for a full day every Friday.

    During their placements, the students were able to get a real insight into different aspects of construction as they alternated between spending their time with Site Managers and ENGIE’s Resident Liaison Officer.

    ENGIE’s Marketing Coordinator, Keri Lorenzen, caught up with the students to find out more about their work experience placements.

    Q&A with the students

    How did you hear about the work placement opportunity with ENGIE?

    Bradley: “Within our section of the college, there are opportunities for gap placements and our Employability Facilitator, Phoebe Comaskey, came into our class to explain about different opportunities. There were limited placements with ENGIE and lots of us wanted them, so we had to kind of ‘fight for it’ a little bit and explain why we wanted this work experience. I’d heard about it before and wanted to do it because it’s one direction I might like to follow in my future career, like all three of us.”


    So, what have you been doing in your first week?

    Bradley: “We’ve been coming in every Friday and done different things. We’ve had the opportunity to do lots of relevant training that will really help. We’ve done ‘Slips, Trips and Falls’, Manual Handling, Asbestos Awareness, PPE, Lone Working and Working at Height. This will make a big difference in helping us to get our CSCS cards.”

    Felix: “We’ve been out to visit some of the different ENGIE sites and seen a range of works you’re doing. I went out with the site manager and had a look at a few of the different roofing sites. The first one I saw, the windows had just been put in. It was interesting because there was asbestos board around them that the client didn’t want to be removed so we had to find a way of replacing the windows without allowing water to get in.

    Macauley: “The first week I went out with Tony and we were doing quality assurance and inspections to make sure everything had been completed as it should have been. We then went to two residents’ homes and then, last week, I went out with Tony and looked at roofing and chimney works we’ve been doing.”

    Bradley: “I did the training on the first week and last week I went with Gary on snagging visits to look for any defects which needed to be resolved. Felix and I also went out with the Resident Liaison Officer and
    did new kitchen consultations. It was useful to see that communication and customer service aspect.”

    Macauley: “All three of us also became ‘Dementia Friends’ as part of dementia awareness week.”


    What are you hoping to do with your qualification in the future?

    Felix: “I’ve always liked hands on work, so I’d like to do mechanical engineering in construction and that’s why I especially wanted to do this placement – to make sure I’m on the right track.”

    Bradley: “After I’ve finished my course, I’m aiming to either get an apprenticeship with a company like ENGIE or a mechanical engineering company that does precise engineering such as motor vehicle engineering.”

    Macauley: “I’ve always wanted to do mechanical or electrical engineering in the world of construction. I’ve always wanted to go into construction of some sort. When I was younger, I wanted to be an architect but it’s kind of developed and coming on a placement like this to find out more about the opportunities is really useful.”


    What can you take from the placement that will benefit you in your course and career going forward?

    Macauley: “Well, I know now that I am going in the direction I should be. I’ve now seen it first hand and I know it’s what I want to do so it’s motivated me to put more effort in at college because I’m confident and reassured that this is what I want to do.”

    Felix: “It’s kind of similar for me in that I know I’m on the right path. But it’s also the small things I’ve picked up which will help with the course. I went out with Tony to a block of flats on the first week to do fire proofing and compartmenting and I got to see the actual fire board and what goes into it in reality. At college, we learn all about the legislation but it’s really helpful to see it in practice.”

    Bradley: “It was enlightening as I wasn’t exactly sure which direction I wanted to go in and this has opened a door as I’ve found it really interesting and would like to develop it more.”

    Work experience students at Watford, ENGIE compound


  • West Herts College Employer Excellence Award

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    about 1 year ago


    Today ENGIE has won an Employer Excellence Award for the training and apprenticeship scheme in Watford. The ceremony was held at the West Herts College campus where the majority of the training has been carried out.

    Over the past two years ENGIE has been carrying out a community impact plan where we have worked with Watford Community Housing and West Herts College to provide free pre-employment training to residents and students alike to improve economic stability in the local area.


    West Herts College stats


    Over the past year there have been two six week placements for six students in total, where they could get some hands-on experience in the construction industry. The student’s bespoke plan paired them closely with the site managers and resident liaison officers meaning they got the experience on and outside of the site, and importantly how the wider teams working on the project ensure the local residents benefit from the schemes. To read more about their experiences click here and here

  • Considerate Constructors Scheme Report

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    about 1 year ago


    Recently, ENGIE's work for Watford Community Housing received an impressive 42/50 Considerate Constructors Scheme score. The organisation scores sites against their code of conduct which includes, appearance, community, environment, safety and workforce to improve the image of construction.

    The assessor praised the site saying

    "The site is now ran by Engie as a result of a take-over. This has instigated a re-branding of the site compound which has afforded the team the opportunity to make an exceptional image of the industry trading in this sector.

    "The compound creates a fresh and striking impression, picket fences, external paved areas and a new community noticeboard are supported by a poster competition, flags and banners, and a pride in the job by the team. These standards transferred throughout the administration and welfare facilities."

    To read more about our relationship with the scheme and ENGIE’s commitment to improving the image of construction, click here
  • Work Experience Opportunity

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    about 1 year ago

    We are looking for an enthusiastic, methodical and self motivated individual who is looking for work experience or to get back into work.

    Working closely with our site team including Site Manager, Resident Liaison Officer (RLO) and Admin you’ll be completing site administration and understanding programme of works.

    Suitable for:

    Someone looking to get back into work or wants to gain more experience on a live site.

    Based at:

    ENGIE Compound,
    Opposite Brett Place,
    Watford
    WD24 6HT.

    Times:

    Can be one day a week for four weeks,one week, or based around your availability.

    For more information, please contact:

    Colette Coakley on 01923 209280 or email

    To read more about others who have benefited from this opportunity click here

  • Work Experience

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    about 1 year ago

    Three students benefited from ENGIE’s social value plan for Watford Community Housing by taking part in a work experience programme at our Harebreaks site.

    As part of our contracts in Watford, ENGIE delivers a menu of community impact activities to improve outcomes for local people. Our bespoke Social Value Plan focuses on improving economic stability, with an emphasis on offering and supporting access to a range of training and employment opportunities for local people. We do this through giving advice on career paths into the construction industry, including raising awareness of the diverse roles within the sector, providing support and guidance on CV-writing and interview skills, delivering free training courses and by offering opportunities for work placements and apprenticeship schemes.

    ENGIE’s Community Impact Manager, Mark Bush, has been working closely with William Hill, employability Coordinator at West Herts College, to see how he could support students by offering opportunities for practical experience

    Overview

    In February 2019, Mark and ENGIE’s Office Administrator, Kelsey Fox, arranged for three students to take part in a six week work experience placement at our sites in Watford.

    Charlie, 18, Reece, 18 and Tino, 20, are all at the Kings Langley campus of West Herts College studying towards their Level 3 in Engineering and were keen to get some hands-on experience in the construction industry.

    Work placements commenced on 26th February 2019, with the students attending ENGIE for a full day every Tuesday for six weeks. During their placements, the students were able to get a real insight into different aspects of construction as they alternated between spending their time with site managers and ENGIE’s Resident Liaison Officer, Louise Todd.

    ENGIE’s Marketing Coordinator, Keri Lorenzen, caught up with the students to find out more about their work experience placements.

    How did you hear about the opportunity for a work placement with ENGIE?

    Charlie
    : “We’re all at West Herts college, Kings Langley campus, studying towards our Level Three in Engineering. One of our tutors, Chris, came to us to tell us all about the opportunity. There were quite a few people interested but he put us three forward as the best applicants.”

    So, what have you been doing in your first week?

    Reece: “We’ve been out to visit some of the different ENGIE sites and seen a range of works you’re doing. We saw roofing, bathrooms, window installations and internal decorations. We got a chance to shadow them. We’re hoping we’ll get a chance to also see what the Resident Liaison Officers do.”

    What are you hoping to do with your qualification in the future?

    Charlie: “I’d like to go into aerospace engineering eventually. I’m interested in doing a weapons’ engineering apprenticeship and working for the RAF.”

    Reece: “I’m not too sure what I’d like to specialise in yet. I’m going to finish the course, explore all of the options and pursue what I’m most interested in. There are a lot of options with our engineering qualification.”

    Tino: “I haven’t decided yet. I know that I’m really interested in the design aspect of engineering and would like to do something in that field. I was initially thinking about being an architect but it’s a very competitive field.”

    What were you hoping to gain from your work experience?

    Reece: “Just getting to see a wide range of the work you do and what’s involved. It was interesting see the window being done and I’ve realised that I definitely prefer being out than the administration side of things.”

    Charlie: “To see which line of work I would like to go into.”

    Tino: “A better understanding of the building and construction industry.”

    What have you found most interesting?

    Charlie: “I found the fire risk assessment works most interesting, learning about the 30 minute fire doors.”

    Reece: “I found all the steps involved interesting and learning about all the in-depth detail of projects - how if anything changes during the works, the process changes.”

    Tino: “It was eye opening to find out about the amount of work a site manager has to manage and the amount of people involved in the process.”

    What have you learned?

    Charlie: “I learned about asbestos, how it has to be removed by specialists as it’s dangerous.”

    Reece: “Probably how many people are involved in a project, the checks that are required to complete a job.”

    Tino: “I have gained a knowledge of how ENGIE receives their projects and how companies like ENGIE liaise with their clients.”

    How useful has the work placement been for you and why?

    Charlie: “It’s been useful as it’s shown me all about the construction industry which will help in the future.”

    Reece: “It’s been very useful, seeing the steps carried out during a project and how many people are involved and how any changes can affect a project. Changes due to unexpected factors can change the way the project might run. It’s been interesting to see how the site team need to work together to achieve the end result.”

    Tino: “If I ever consider going into the building industry, I now have a better understanding of how the industry works. It has been very useful.”

  • Asbestos and Working at Height Training

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    over 1 year ago

    ENGIE is currently working in partnership with Watford Community Housing on a planned works improvement programme, including internal and external repairs, the replacement of kitchens and bathrooms, electrical rewiring and decoration.

    During this five year contract, ENGIE is supporting Watford Community Housing’s vision of ‘better homes, friendlier communities – together’ through delivery of our tailored social value plan for the borough.

    One of the strands of our social value plan is to promote economic stability by offering opportunities for training and employment and ENGIE’s Community Impact Manager, Mark Bush, has been working closely with William Hill, the Employability Coordinator at West Herts College, to see how ENGIE can support students on construction related courses and equip them with relevant training.

    On 8th October 2018, ENGIE Training Facilitator, Fay Brown, delivered a full day of training, covering Asbestos Awareness and Safe Working at Height Training to students at the King Langley Campus.

    The training covered a range of topics including health and safety, duties and responsibilities and relevant legislation. The information covered is crucial to keeping safe on site and the certificate gained will prove useful to students when they’re applying for apprenticeships or employment.

    The course was full, with 20 students attending and completing the training.

    “We are pleased to continue working with the college, providing training and work experience for students
    studying construction related courses. The attendance and enthusiasm from students has been great and we look forward to working with them again.”
    Mark Bush, Community Impact Manager, ENGIE