Regenerating Southwark

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We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

  • Residents Update for Tustin Estate - October 2020

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    20 Oct 2020

    Roof works nearing completion...

    We're pleased to announce that we have now completed the main roofing works at Grasmere and Windermere with the top lift of scaffolding now being removed.

    Cladding works and new roof cappings are in progress to all three blocks.

    Balcony renewal works are underway at Windermere and Grasmere with the top four floors on each block now nearing completion. Pigeon deterrent works to balconies and external window sills will be commencing this month at Grasmere.

    We are plastering internal communal areas at Windermere and have now started to tile the walls. This will be the pilot floor on level three.

    Steel beams are being installed to the lower ground floor of Grasmere Point in order for the new staircase to be installed.


    Boiler flue and kitchen/bathroom fan flue extensions are in progress at all three blocks.

    If any works are to be undertaken around your flat then you will be given written notice at least 72 hours in advance.

    If you would like a more precise update regarding your block then please contact us.

    COVID-19 safety measures

    All staff and operatives coming to site have strict rules they must adhere to in line with Government guidance regarding COVID-19.

    At present, any operatives within the work areas on site must wear a protective face mask alongside the normal protective clothing and equipment required for their specific task being carried out.

    Other preventative measures we've taken to reduce the likelihood of spreading the virus include installation of wash and sanitise stations, social distancing signage and also the use of a digital infrared thermometer to check operatives' temperature before entering site.

    If you have any concerns about how we are working safely during the COVID-19 pandemic, please contact us on 0207 232 5240.


    Click here to download the full Residents Newsletter


    Reminders:

    If you have any peeling paint in areas painted by ENGIE please identify these to us. When the new windows are installed we will be decorating some areas around the windows. At that stage we will pick up any painting defects to your kitchen and/or bathroom.

    If you have any new cracks appearing these will also be made good during the decorating works following the installation of your windows.

    Please also inform your RLO if you have any loose fixtures recently fitted by ENGIE including lights, pull switches and fan grilles.

    Please do not park in front of the site gates as access is needed for emergencies 24 hours a day.

    There have been intermittent reports of blockages in kitchen sinks. ENGIE has been called out to clear these. Cooking fat and foot items must not be put down the sinks.

    Please do not pour cooking oil, fat or other items likely to cause blockages into sinks or flush items such as wet wipes, nappies, sanitary products etc.

    If you experience any drainage issues please report them to your RLO or call the ENGIE out of hours emergency number 0333 121 0067.



    Tustin Community Association (TCA)

    The Tustin Community Association (TCA), the Tenants and Residents Association for all residents on the Tustin Estate has returned to meeting regularly with the Southwark Council Major Works team and ENGIE and their contractors, to discuss the building works in the towers. We have raised many residents' concerns with the Council and ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

    We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Leaks

    The TCA has been in regular contact with ENGIE in the last month to sort out water penetration that has been caused for a variety of different reasons across the block. We have reminded ENGIE to keep residents updated when the work is not completed immediately, so residents know when the next stage of the work to their home will take place.

    TCA Residents Hall

    We have some computers and a wireless connection in the TCA Hall. The entrance is on Ilderton Road behind the Afrikiko Bar. Contact us if you need help renewing your parking permit, or to access other services online through your MySouthwark account. Please contact the TCA first so we can control the number of people in the hall at any time.

    Contacting the TCA

    If you want to know more about the work of the TCA, you can contact us on 07464 867 736 or email us at tustintca02@hotmail.com. We now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.
  • Residents Update for Tustin Estate - September 2020

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    06 Oct 2020

    External works in full swing...

    We are moving ahead nicely with the external works to the towers and since our previous issue roofing works to all three blocks have progressed well and are now approximately 95% complete.

    The communal staircase screens are also now nearing completion within all three blocks and the communal area tile colours have been chosen by the TRA. The sample lift lobby area and stairwell will be tiled in due course.

    Internal plastering to the communal areas has now commenced with works currently in progress at Grasmere.

    External cladding works are currently in progress with cladding panels currently being installed at both Windemere and Grasmere. We're also installing new balcony glazing and handrails to properties at Grasmere.

    If any works are to be undertaken around your flat then you will be given notice in writing at least 72 hours in advance. In the coming weeks ENGIE will also be in contact to discuss restarting the new window replacements.


    COVID-19 safety measures

    All staff and operatives coming to site have strict rules they must adhere to in line with Government guidance regarding COVID-19.

    At present, any operatives within the work areas on site must wear a protective face mask alongside the normal protective clothing and equipment required for their specific task being carried out.

    Other preventative measures we've taken to reduce the likelihood of spreading the virus includes the installation of wash and sanitise stations, social distancing signage and also the use of a digital infrared thermometer to check operatives' temperature before entering our site.

    If you have any concerns about how we are working safely during the COVID-19 pandemic, please call Maureen Myles on 07795 645 754.


    Click here to download the full Residents Newsletter


    Reminder:

    If you have any peeling paint in areas painted by ENGIE please identify these to us. When the new windows are installed we will be decorating some areas around the windows. At that stage we will pick up any painting defects to your kitchen and/or bathroom.

    If you have any new cracks appearing these will also be made good during the decorating works following the installation of your windows.

    Please also inform your Resident Liaison Officer (RLO) if you have any lose fixtures recently fitted by ENGIE including lights, pull switches and fan grilles.

    Please DO NOT park in front of the site gates as access is needed for emergencies 24 hours a day.

    There have been intermittent reports of blockages in kitchen sinks. ENGIE has been called out to clear these. Cooking fat and food items must not be put down the sinks.

    Please DO NOT pour cooking oil, fat or other items likely to cause blockages into sinks or flush items such as wet wipes, nappies or sanitary products.


    If you experience any drainage issues please report them to your RLO or call ENGIE's Out of Hours Emergency Number 0333 121 0067.


    Tustin Community Association (TCA)


    The Tustin Community Association (TCA), the Tenants and Residents Association for all residents on the Tustin Estate has returned to meeting regularly with the Southwark Council Major Works Team, ENGIE, and their contractors, to discuss the building works in the towers. We have raised many residents' concerns with the Council and ENGIE, and are monitoring ENGIE's work to try and make sure residents are kept safe and to minimise disruption to residents. We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of works on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Cleaning of scaffold and balconies

    TCA members inspected some of the scaffold and balconies after concerns were raised on cleanliness. The standard of cleaning has improved considerably and we look forward to the new balconies and cladding being visible for everyone when the scaffold comes down.

    Anti social behaviour

    There have been reports of residents tipping fluids off their balconies onto workers on the scaffold and residents below. We have asked the Council to take again against anyone who carried out anti social behaviour that affects neighbours and workers at Tustin Towers.

    Bubbling in kitchen and bathroom flooring

    The TCA has raised issues of some residents having bubbling in their kitchen and bathroom flooring. These issues will be dealt with when the defects liability inspections are carried out before ENGIE leave site, except where the floors are trip hazards and they will be prioritised. Please report any problems to your ENGIE RLO.

    Contacting the TCA

    If you would like to know more about the work of the TCA, you can contact us at https://en-gb.facebook.com/tustinestateresidents/. We now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.
  • An update from the Tustin Community Association

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    10 Jul 2020

    The Tustin Community Association (TCA) and the Tenants and Residents Association for all residents on the Tustin Estate has returned to meeting regularly with Southwark Council’s Major Works Team, ENGIE and their contractors, to discuss the building works in the towers. We have raised many residents’ concerns with the Council and ENGIE, and are monitoring ENGIE’s work to try to make sure residents are kept safe and to minimise disruption. We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents’ needs are taken into account during the works. We have been monitoring the number of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Notice for works

    All residents should receive 72 hours notice from ENGIE when there are works programmed in the common parts on their floor, or on the scaffold outside of their flat. There are no works inside residents’ homes at present, except in an emergency. The TCA is discussing with ENGIE and the Council on how to design ways of working that will meet the needs of different residents in Towers, including whether to provide a respite space, and minimising the time that any workers need to be in residents’ homes in future.

    Cleaning Balconies

    ENGIE have drilled holes through each of the balconies that will be used for cables for the new TV system. Some residents have washed down their balconies and the water has landed on the balcony below. Please take care when cleaning balconies, we suggest using a mop, and be aware of the effect on your neighbours.

    Contacting the TCA

    If you would like to know more about the work of the TCA, you can contact us. We now also receive post at the new TRA hall, our address is: TCA Residents Hall, Windermere Point, London, SE15 1DY.

  • We’re back and works have restarted

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    10 Jul 2020

    Our site closed on 24th March due to the COVID-19 (Coronavirus) pandemic. We re-opened on 18th May with reduced works being undertaken to ensure everyone’s safety. Since re-opening the site cladding works, roof renewal, external electrical works, bin chute replacement and works to the new hidden homes have all started in a limited capacity.

    Further works will be introduced as the summer months progress. If any works are to be undertaken around your flat then you will be given notice in writing at 72 hours in advance. In the coming weeks ENGIE will be in contact to discuss restarting the new window replacements.

    COVID-19 Safety Measures

    All staff and operatives coming to site have strict rules they must adhere to in line with Government guidance regarding the COVID-19 situation. At present, any operatives within the work areas on site must wear a face mask alongside the normal protective clothing and equipment required for their tasks. Other measures taken to reduce the risk of infection include wash & sanitiser stations and social distancing signage. If you have any concerns about how we are working safely during the COVID-19 pandemic please speak to Senior RLO, Maureen.

  • Safe together

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    18 May 2020

    Simon Lacey, Regional Managing Director, takes you through ENGIE’s new working processes following the UK Government's updated COVID-19 guidance on 10/5/2020


    For more information contact your resident liaison officer here

    Alternatively call our Customer Excellence Centre on 0333 121 0034

  • Coronavirus Processes and Update

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    06 May 2020

    What residents should expect from ENGIE

    • Notification before any visits take place
    • All ENGIE site team and operatives will have, and be wearing, the correct PPE (gloves, masks, etc)
    • Overshoes will be put on when entering the home and taken off when leaving
    • Any member of the site team and operatives displaying symptoms relating to coronavirus will not be working on site until they have self-isolated as per government guidelines
    • ENGIE has adapted their work practices and procedures to ensure that all works can be carried out safely to protect the residents, site team and operatives
    • ENGIE will ensure that the number of visits to your home is kept to an absolute minimum
    • Number of operatives carrying out works internally will be kept to a minimum and where the works allow (e.g. electrics, window installation, door installation), the same operatives will complete the works from start to finish
    • Works will only take place in one room at a time (where possible) to allow for the social distancing to be maintained
    • RLOs will also act as coronavirus monitors, ensuring that as per government guidelines, social distancing is being adhered to and correct PPE is always being worn
    • RLOs will be the point of contact if a resident needs to leave their home whilst works are being carried out in the communal areas. They will ensure that the resident can leave and return in a safe manner
    • The times of work starting in the morning and nishing in the afternoon will be adapted where possible to allow for the busy times of people leaving and returning
    • Posters will be placed around the working areas, reminding everyone of the ‘dos and don’ts’ around the safety of the works and coronavirus
    • Breaks will be staggered so that everyone is not in the same area at the same time
    • The RLOs will be more visible around site
    • All areas will be cleaned on a regular basis and there will be a welfare operative ensuring the site compound is constantly cleaned and there is enough hand sanitiser for the number of people on site
    • Regular communication will be put up in communal areas around when works will be happening and where possible, the use of email or text will be used instead of letters to communicate with the residents, reducing the risk of unnecessary contact
    • All measures have been put in place to keep everyone safe, but as importantly, reassurance that if you are feeling ill, you will not be penalised and the works will be done when you are better and it is safe to do the works
    • Social distancing and safe working will be adhered to, especially when the operatives are arriving and leaving site
    • We will make sure that nobody is placed in unnecessary risk

    What ENGIE expects from residents

    Please answer the following questions truthfully:

    1. Have you or anyone living in your home been abroad in the last four weeks?
    2. Which country / countries have you visited?
    3. Have you or anyone in your home decided to self-isolate?
    4. Are you or anyone in your home suffering from flu like symptoms, or confirmed as having coronavirus?
    5. Are you considered a vulnerable person or extremely clinically vulnerable according to the Public Health England guidelines? (Heart or blood issues, diabetic, cancer patients etc)
    6. Are you willing for the ENGIE site team and operatives to come into your home to carry out the survey / works?
    • Once the works have started, notification to be given if residents or any others in the household have or are displaying symptoms of coronavirus
    • Always maintain social distancing, either by standing two metres away, or stay in a room where works are not taking place. Ideally in a separate room with the door shut for the duration of the works • Try to limit the amount of times you leave and return home
    • Contact the RLO if you do need to leave your home so they can ensure it is safe to do so and when you need to return
    • Do not visit the Site Office, please contact the RLO and they will come to you
    • Please do not be offended that the ENGIE site team and operatives are wearing masks, gloves and overshoes in your home
  • 2020 Website Review

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    19 Feb 2020

    We are currently looking to improve these sites for everyone involved in this project and would appreciate 5 minutes of your time to fill out the following questionnaire regarding your site usage. We will be using this data to tailor our communications on here going forward.


  • Drainge Blockages - IMPORTANT

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    04 Feb 2020

    Drainage Blockages

    There have been intermittent reports of blockages to kitchen sinks. ENGIE have been called out to clear these blockages. All residents are reminded that cooking fat and food items must not be put down the sinks.

    Please do not pour cooking oil, fat or other items likely to cause blockage into sinks or flush items such as wet wipes, nappies, sanitary products etc.

    If residents experience any drain issues please report them to your RLO or call the out of hours number on 0333 121 0067.
  • Residents Update for Tustin Estate - January 2020

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    04 Feb 2020

    Works description/updates

    Communal Works:
    We're in the process of providing a pilot lift lobby on the second floor of Windermere to show the proposed finished works to the communal areas. We aim for this to be complete by the end of February.

    Click here to download the full Residents Newsletter


    External works:
    Scaffold is now complete to all three blocks, however external works are ongoing therefore operatives will be accessing the scaffold on all elevations at various times.

    Whilst scaffold is in place, please ensure that you keep all windows and doors closed/locked when you are not in the property as a safety precaution. Please also inform your home insurance provider that scaffolding is in place at your property.

    Please DO NOT attempt to climb or access our scaffolding at any time! Access is strictly prohibited for residents and members of the general public. If you notice anyone trying to access our scaffolding please inform us straight away by calling your Resident Liaison Officer. To prevent scaffolding being access outside of our working hours, all access points to and from the scaffolding are closed and locked at the end of each working day. If you notice anyone on our scaffolding outside of our working hours, please contact the police immediately by calling 101.

    Concrete repairs and the installation of brick ties are complete to all three blocks. Cladding rails (which hold the cladding panels in place) are ongoing to all three blocks. Paint removal to the concrete is complete at Grasmere and Windermere and will be completed at Ambleside by the end of January 2020. Please remember to keep your windows closed during working hours.

    Renewal of the main roofs will commence in January 2020.

    Balcony works continue and will be ongoing for the coming months. Residents will receive at least 72 hours notice before we start the repairs and coatings on your balcony.

    Please ensure you remove all belongings from balconies and DO NOT hang washing as these works are messy and ENGIE cannot be held responsible for any damage that may be caused to items left on balconies.

    Window renewals:
    Window renewals have started on Grasmere from the top of the block down and are due to commence on the remaining blocks in the coming months. These works take approximately five working days to complete. During these works we will also be installing kitchen extractor fans. If you have any questions, please contact Senior RLO, Maureen Myles on 07795 645 754.

    Fire panel access door:
    We would like to remind you that the access panel behind the WC MUST remain locked at all times.

    New IRS:
    The Integrated Reception System (IRS) is the new communal TV system which runs from one aerial on the roof of each block. We have complete the core drilling and will start installing the cable shortly for the new IRS system.

    Please be reminded that once scaffold is removed your satellite dish will be removed and given back to you. These MUST NOT be re-fixed to the new cladding system as this will damage the board and void
    the warranty.

    Hidden Homes:
    This part of the scheme will provide 13 new council rented homes across the three blocks along with new concierge and TRA facilities. These new dwellings are utilising previously unused spaced under the existing blocks. Thes works are expected to be completed by September 2020 subject to SGN completing the installation of the new gas supplies.

    New TRA Facility: The new TRA facility is complete and is now in use by the TRA. There are some small items which require minor works but the facility is now fully usable. Access to the new facility is via Ilderton Road behind the Afrikiko Bar.

    For further information on use of the new hall please contact the TRA directly.

    Concierge: The temporary concierge is now set up behind Bowness House and is up and running.

    The original exit staircase at Windermere has been removed. Staircases to Ambleside and Grasmere are likely to commence in 2020. Installatioin of the new stiarcases and removal of the old ones will be noisy, however we will try to minimise this where possible. Revised entrance/exit routes will be clearly displayed.

    Reminder:
    If you have any peeling paint in the areas recently painted by ENGIE please identify these to your RLO. When the new windows are installed we will be decorating some areas around the windows. At that stage we will pick up any painting defects to your kitchen and/or bathroom.

    If you have any new cracks appearing these will also be made good during the decorating works following the installation of your windows. If you have any concerns over cracking please contact your allocated RLO.

    Please DO NOT park in front of the site gates as access is needed for emergencies 24 hours a day.

    Maintenance periods

    ENGIE are responsible for any defects which may appear within your property within 12 months of completion of the internal works. At the end of this period you will be contacted by Southwark Council to advise of any defects experienced. Any defects causing damage to the property such as a leak or something you feel may pose a risk should be reported to the site team immediately and if required we will arrange to have the defect rectified. Minor defects in walls, floors, ceilings and any installed elements not posing a health and safety risk will be rectified after the 12 month defect period.

    In the unlikely event that you have a leak, please contact the site team during office hours or use our out of hours number in an emergency, 0333 121 0067.

    Tustin Community Association (TCA)

    Tustin Community Association, the Tenants and Residents Association for all residents on the Tustin Estate has been meeting regularly with the Council Major Works Team and ENGIE, their contractors, during the building works in the towers. We have raised many residents' concerns with the Council and the contractor, and are monitoring the work of the contractor to try and minimise the disruption to residents. We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We look forward to seeing the works progress in 2020, to give us the high quality homes we all want.

    Securing Scaffold
    The TCA has raised issues with ENGIE to make sure the scaffold boards and netting are secure during high winds. We have also raised concerns about the security of the scaffold and making sure all doors to and from the scaffold are secured when there are no ENGIE staff on site.

    ENGIE Resident Liaison Officers working on Tustin
    The TCA has raised the limited number of Resident Liaison Officers working on Tustin Towers during the works. This newsletter includes details of new staff working for ENGIE at Tustin. We welcome the increase in staffing and will continue to monitor whether there are enough ENGIE staff for the work needed.

    New TRA Hall
    The TRA Hall is now ready for use. The TRA moved in before Christmas and it is now available to hold meetings there. The main room will be extended when the scaffold comes down and there is more room to build an extension. We hope this will be ready by the middle of summer 2020.

    Contacting the Tustin Community Association
    If you want to know more about the work of Tustin Community Association, you can contact us on https://en-gb.facebook.com/tustinestateresidents/.
  • Residents Update For Tustin Estate - December 2019

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    12 Dec 2019

    Works description/updates

    Water mains:
    Water mains are complete. As part of the lift lobby pilot the water supply pipe will be encased for residents to view. Further details of this pilot will be provided.

    Click here to download the full Residents Newsletter


    External works:
    Scaffold is now complete to all three blocks.

    Whilst scaffold is in place please ensure that you keep all windows and doors closed.locked when you are not in the property as a safety precaution. You may have noticed that as the scaffolding is being erected balcony protection has been installed which will help increase security. Please also inform your home insurance provider that scaffolding is in place at your property.

    Concrete repairs and the installation of brick ties should be completed this year. Cladding rails (which hold the cladding panels in place) are ongoing to all three blocks. Paint removal to the concrete is complete a Grasmere and Windermere and should be completed at Ambleside my mid December 2019. Please remember to keep your windows closed during working hours.

    All residents will receive 72 hours notice in writing before we carry out removal of the glass panel to your balcony. On the day of the works we will place a notice on your patio doors. Please ensure you
    remove all belongings from balconies and DO NOT hang washing as these works are messy and ENGIE cannot be held responsible for any damage that may be caused to items left on balconies.

    The handrail for the new balcony is stainless steel and the new glass to the front is clear toughened. The sides will be constructed with a solid grey cladding panel.

    If you have any questions or would like to see the sample, please contact Maureen on 07795 645 754 or visit the ENGIE office to arrange a time.

    Bathroom and toilet ventilation:
    There are a small number of properties which are awaiting the ventilation works. If you haven't had these works carried out please contact your RLO team.

    Fire panel access door:
    We would like to remind you that the access panel behind the WC MUST remain locked at all times.

    New IRS:
    The Integrated Reception System (IRS) is the new communal TV system which runs from one aerial on the roof of each block. We are continuing core drilling of balconies to provide a route for the new system, this work is expected to continue until the end of this year.

    Please be reminded that once scaffold is removed your satellite dish will be removed and given back to you. These MUST NOT be re-fixed to the new cladding system as this will damage the board and void
    the warranty.

    Hidden Homes:
    This part of the scheme will provide 13 new council rented homes across the three blocks along with new concierge and TRA facilities. These new dwellings are utilising previously unused spaced under the existing blocks. Thes works are expected to be completed by September 2020 subject to SGN completing the installation of the new gas supplies.

    New TRA Facility: The new TRA facility is complete and is now in use by the TRA. There are some small items which require minor works but the facility is now fully usable. Access to the new facility is via Ilderton Road behind the Afrikiko Bar.

    For further information on use of the new hall please contact the TRA directly.

    Concierge: The temporary concierge is now set up behind Bowness House and is up and running.

    The original exit staircase at Windermere has been removed. Staircases to Ambleside and Grasmere are likely to commence in 2020. Installatioin of the new stiarcases and removal of the old ones will be noisy, however we will try to minimise this where possible. Revised entrance/exit routes will be clearly displayed.

    Reminder:
    If you have any peeling paint in the areas recently painted by ENGIE please identify these to your RLO. When the new windows are installed we will be decorating some areas around the windows. At that stage we will pick up any painting defects to your kitchen and/or bathroom.

    We have also received reports of minor cracking appearing as a result of the external works. If you have any new cracks appearing these will also be made good during the decorating works following the installation of your windows. If you have any concerns over cracking please contact Maureen on 07795 645 754 and we will arrange an inspection.

    Maintenance periods

    ENGIE are responsible for any defects which may appear within your property within 12 months of completion of the internal works. At the end of this period you will be contacted by Southwark Council to advise of any defects experienced. Any defects causing damage to the property such as a leak or something you feel may pose a risk should be reported to the site team immediately and if required we will arrange to have the defect rectified. Minor defects in walls, floors, ceilings and any installed elements not posing a health and safety risk will be rectified after the 12 month defect period.

    In the unlikely event that you have a leak, please contact the site team during office hours or use our out of hours number in an emergency, 0333 121 0067.

    Tustin Community Association (TCA)

    Tustin Community Association (TCA), the Tenants and Residents Association for all residents on the Tustin Estate has been meeting regularly with the Council's Major Work Team and ENGIe, their contractors, during the building works in the towers. We have raised many residents' concerns with the Council and the contractor, and are monitoring the work of the contractor to try to minimise the disruption to residents. We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works.

    New water main pipes
    The TCA is aware that some of the new water main pipes in each flat do not have insulation fitted on the pipe. If your pipe is not insulated, the cold water in the pipe can cause condensation on the pipe and water to drip inside the flat. If you have this in your flat, please report it to ENGIE to make sure the insulation work can be completed.

    ENGIE Resident Liaison Officers
    The TCA has raised the limited number of Resident Liaison Officers working on the Tustin Towers during the works. ENGIE has told us that they are recruiting new staff now and they will be in place before the window installation works start across the three tower blocks early next year. We will continue to monitor whether there are enough ENGIE staff for the work needed.

    New TRA Hall
    We are looking forward to using the new TRA Hall which is about to be handed over to the TRA. This will give residents at Tustin the opportunity to meet together and the TRA to provide a variety of different community activities.

    The TCA thanks all residents for their input and support during the year and wishes everyone in the Tustin Towers festive greetings.

    Contacting the Tustin Community Association
    If you want to know more about the work of Tustin Community Association, you can contact us on https://en-gb.facebook.com/tustinestateresidents/.