Regenerating Southwark

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

News Feed

Site team changes

29 Mar 2021

We would like to bring your attention to some changes to your existing site team
We will soon be welcoming Paige Larkin and Fred Bygrave to the Tustin Towers site team. Paige and Fred are replacing Resident Liaison Officers (RLOs), Valerie Cole and Rob De Bruin as they are leaving the team.
Our RLOs are your first point of contact for any queries you may have regarding the works being undertaken by ENGIE.
Please join us in welcoming Paige and Fred to the team - their contact details can be found below as well as from our 'Contact Us' section.
Happy Easter!

24 Mar 2021

Happy Easter from ENGIE!
Click here to download your FREE Easter Activity Pack
Resident Update - March 2021

24 Mar 2021

What we're doing now and next
Communal area tiling and flooring is nearing completion at Windermere and Ambleside. Tiling at Grasmere is due to commence shortly.
Hidden homes works are progressing to all blocks with internal plastering and new kitchen installations currently in progress.
Scaffold removal, pigeon deterrent installation, new communal lighting and balcony floor coating works are also ongoing to all blocks.
New main entrance staircases are currently being installed at Ambleside and Windermere.
IRS works have now re-commenced to all blocks with works currently in progress at both Ambleside and Windermere. Installation of new door entry system cables are also in progress at Windermere.
In the near future, we will be returning to the penthouse properties to install new screens (where required). Decoration of the external masonry to the penthouse terraces is ongoing at Windermere.
Reminders
The new lights on the communal landing and stairs have motion sensors and get brighter with more movement.
Residents are reminded that once they have had their fibre optic cables installed, ENGIE's involvement is complete. If you would like to subscribe to Community Fibre Optic Broadband you will need to contact Community Fibre directly by calling 0800 0820 770 just like you would if you wanted to subscribe to Sky, Virgin or BT.
Tustin Community Association (TCA) Update
The Tustin Community Association (TCA) meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.
We have waiting a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.
Defects Liability Period
All residents should have received a letter from the Council asking about any defects from work that has been done by ENGIE. Where there are any defects outstanding, please ensure you respond by 19th April to let the Council know if there is anything not finished inside your flat. A list will then be provided to ENGIE who will contact you to arrange a visit. ENGIE are responsible to put right all defects for a year after all of the work is completed and the year for completion of works inside flats is now coming to an end.
Pigeon Netting
The pigeon netting we had on our balconies before the works started will be replaced as the works are completed on each floor and the scaffold is removed. This should keep the pigeons off the balconies and mean that our blocks, with the new cladding, keep looing like new for much longer. Please can you make sure that you do not lay objects against the netting so it can keep the balconies safe and does not get ripped.
COVID Testing Centre
The NHS website that allows you to book a test or vaccination when you have been invited is here (www.nhs.uk)
Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.
If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council.
Contacting the TCA
If you want to know more about the work of the TCA, you can contact them on 07464 867 736 or email at tustintca02@hotmail.com. They now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.

Click here to read the full newsletter
Free training opportunity!

09 Mar 2021

Learn new skills from the comfort of your own home!
We invite you to attend our free 2021 E-Learning Academy.
Courses are delivered online and are designed to give you all the tools you need to help you find employment, not just in the construction industry.
There are a variety of courses available including: Health and Safety; CV and Interview Skills and also mentoring and help finding employment.
Enrol by 25th March 2021.

To book a place or for further information please email Patrick Warren (please include your full name, address and contact phone number).
Resident Update - February 2021

09 Mar 2021

Site Update...

All works are progressing well. With some external works nearing completion we are now turning our attention to the hidden homes properties and the associated works.

What we're doing now and next

Tiling, flooring and new light installations to communal areas are ongoing at both Windermere and Ambleside.

Window renewals are nearing completion with 90% of properties now complete. As a reminder please do not hang towels and other material over the opening section of the windows. This can damage the mechanism of the window and could result in expensive repairs which may be charged back to you.

Hidden homes works are progressing to all three blocks with internal plastering, kitchen installations and heating works currently being undertaken.

Scaffold is being removed from each block. If works are to be undertaken around your flat then you will be given written notice at least 72 hours in advance.

The new main entrance staircase to Grasmere is now being installed.

Boiler flue extensions and isolations are underway to all blocks. The boiler isolations are required when installing the cladding panels around your boiler flue, but should only take two to three hours and require your boiler to be switched off for the duration of the works. On completion of the works, ENGIE's gas engineer will test and switch your boilers back on.

In the near future we will return to the penthouse properties to install new screens (where required) and decorate the external masonry.

Tustin Community Association Update

The Tustin Community Association (TCA) meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.
We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.
Looking Forward
The works to the three towers are moving forward and the TCA is very aware that as the scaffold comes down, and the focus of the works change to completing hidden homes and entrances to each of the blocks, this will lead to different issues for residents. The TCA is meeting with ENGIE, the Council's Major Works Team and Resident Services to help plan the transition back to full management of the blocks by Resident Services, the Concierge and LBS Repairs Team.
Making sure works needed by residents are included
The TCA has raised several issues with the Council and ENGIE to make sure that works residents need to their homes are included in this contract of major works. These include a welcoming entrance to the blocks designed by a local resident artist and light switches in the entrance hall of individual flats. We hope these works can be included within ENGIE's programme of work.
COVID Testing Centre
The NHS website that allows you to book a test or vaccination when you have been invited is here. Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.
If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council.
Contacting the TCA
If you want to know more about the work of the TCA, you can contact us on 07464 867 736 or email us at tustintca02@hotmail.com. We now receive post at the new TRA Hall, our address is TCA Residents Hall, Windermere Point, London, SE15 1DY.
Click here to read the full newsletter
Pancake Day 2021

16 Feb 2021

What are your favourite toppings? See our poll
Resident Update - January 2021

29 Jan 2021

Works progress despite lockdown...

Regardless of another lockdown being enforced around the country works on site continue to progress thanks to a number of measures and procedures implemented to ensure everyone's safety whilst the works are undertaken.

What we've completed

Since our previous issue we are now nearing completion of the communal area plastering on all three blocks. We are also nearing completion for the window renewals with nine properties remaining (this includes screen renewals to the penthouse properties).

We have noticed that some residents are hanging towels and other material over the opening section of the windows. This practice can damage the mechanism of the window and could result in expensive repairs which may be charged back to the resident. Please do not do this.

What we're doing now and next

Floor tile removals within communal areas are currently in progress at both Ambleside and Grasmere as well as tiling works at Ambleside currently taking place on the 14th floor.

New floor coating and tiling works are underway at Windermere - tiling is currently on 15th floor and floor coatings are being carried out on the 8th floor.

Scaffold is currently being removed from Grasmere and Windermere. If works are to be undertaken around your flat then you will be given written notice at least 72 hours in advance.

COVID-19

We appreciate the effects Tier 4 is having on residents and we are working closely with you and the Council to ensure all works are carried out safely.

In line with government and ENGIE guidance we are still implementing a number of protective measures including the use of face coverings (where necessary), social distancing, regular hand washing/sanitising and also checking the temperature of all staff and visitors to site.

Please do your part to help keep Southwark and your local community safe by keeping at least two meters apart, using a face covering and washing your hands regularly. If you develop symptoms please stay home and book a free test through the Southwark Council website.

Please also keep your distance from any ENGIE staff if you need to speak to them in person.

Tustin Community Association Update

The Tustin Community Association (TCA) meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.
We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.
Condensation
We know some residents have suffered from condensation in their homes over many years. ENGIE are trying to identify where there has been a problem, and where there are flats that still have a problem with condensation. If you do have any condensation, please take a photograph and say where in your flat it is, then send your details to Maureen Myles, ENGIE's Senior Resident Liaison Officer - maureen.myles@engie.com
Thank You
A big thank you Rayal, one of ENGIE's subcontractors, who provided funding to give a Christmas gift to residents on the estate. We know everyone has had a difficult year, and look forward to be able to organise a party for all age groups in the future. The TCA is grateful for the support from ENGIE and their subcontractors to provide residents with a gift during the festive season.
COVID Testing Centre
The NHS website that allows you to book a test or vaccination when you have been invited is here. Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.
If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council.
Contacting the TCA
If you want to know more about the work of the TCA, you can contact us on 07464 867 736 or email us at tustintca02@hotmail.com. We now receive post at the new TRA Hall, our address is TCA Residents Hall, Windermere Point, London, SE15 1DY.
Click here to read the full newsletter
We're closing for Christmas

07 Dec 2020

Happy holidays from ENGIE
We will be closing our site over the festive period from: Wednesday 23rd December 2020, re-opening Monday 4th January 2021.
If you have an emergency during this period, please call our out of hours emergency contact number found within the Contact Us section of this site.
Residents Update for Tustin Estate - November 2020

25 Nov 2020

Let there be light...

We have now completed roof works to all three blocks including the installation of sub tubes to penthouse properties on each block where required.

Sub tubes (also known as sun tunnels) provide additional natural light to areas which may not have sufficient light from windows. They channel sunlight directly from the roof down a highly reflective tube into the necessary room.

We have begun to remove scaffolding from both Grasmere and Windermere and are currently down to the 18th floor.

Tiling and floor coating works to communal areas are due to start soon. A sample of these works is available to view on floor 3 of Windermere.

Integrated Reception System (IRS) works are in progress to all three blocks with internal works starting soon.

We are also currently installing new door entry phones at Grasmere.

If works are to be undertaken around your flat then you will be given written notice at least 72 hours in advance.

https://www.placesandcommunities.co.uk/1388/widgets/4751/documents/7874

Reminders:

Peeling Paint: If you have any peeling paint in your kitchen and/or bathroom following the internal works, please inform us when we are installing your new windows.

When new windows are installed we will decorate some areas around the kitchen windows, any other painting defects will be picked up at the end of our defects period. Likewise any new cracks will also be made good at the end of our defects period.

Please also inform your RLO if you have any lose fixtures recently fitted by ENGIE including lights, pull switches or fan grilles.

Parking: Do not park in front of site gates as access is needed for emergencies 24 hours a day.

Drainage blockages: There have been reports of kitchen sink blockages and ENGIE has been called out to clear these. Please do not pour cooking oil, fat or other items likely to cause blockages into sinks or flush items such as wet wipes, nappies, sanitary products etc.

If you experience any drain issues please report them to your RLO or call the ENGIE out of hours number in an emergency 0333 121 0067.

Tustin Community Association (TCA)

The Tustin Community Association (TCA), the Tenants and Residents Association for all residents on the Tustin Estate has returned to meeting regularly with the Council Major Works Team, ENGIE and their contractors, to discuss the building works in the towers. We have raised many residents' concerns with Southwark Council and ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and disruption to residents is minimised.

We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

Redecoration allowances following window replacement

Some residents will receive a redecoration allowance to take account of damage to internal decorations as part of the window installation. There is a standard payment dependent on the size and number of bedrooms. Residents will be informed individually by the Council whether the allowance will be paid into the rent account or directly to the resident.

Leaks

The TCA has raised a variety of examples of leaks with ENGIE during the last month. Some of these are work that ENGIE is responsible for, and some are the responsibility of the Council. We have asked ENGIE to make sure that where they inspect any resident's flat for a leak, they keep the resident updated on what will happen next to address the problem.

Contacting the TCA
If you want to know more about the work of the TCA, you can contact us on 07464 867 736 or email us at tustintca02@hotmail.com. We now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.
Residents Update for Tustin Estate - October 2020

20 Oct 2020

Roof works nearing completion...

We're pleased to announce that we have now completed the main roofing works at Grasmere and Windermere with the top lift of scaffolding now being removed.

Cladding works and new roof cappings are in progress to all three blocks.

Balcony renewal works are underway at Windermere and Grasmere with the top four floors on each block now nearing completion. Pigeon deterrent works to balconies and external window sills will be commencing this month at Grasmere.

We are plastering internal communal areas at Windermere and have now started to tile the walls. This will be the pilot floor on level three.

Steel beams are being installed to the lower ground floor of Grasmere Point in order for the new staircase to be installed.

Boiler flue and kitchen/bathroom fan flue extensions are in progress at all three blocks.

If any works are to be undertaken around your flat then you will be given written notice at least 72 hours in advance.

If you would like a more precise update regarding your block then please contact us.

COVID-19 safety measures

All staff and operatives coming to site have strict rules they must adhere to in line with Government guidance regarding COVID-19.

At present, any operatives within the work areas on site must wear a protective face mask alongside the normal protective clothing and equipment required for their specific task being carried out.

Other preventative measures we've taken to reduce the likelihood of spreading the virus include installation of wash and sanitise stations, social distancing signage and also the use of a digital infrared thermometer to check operatives' temperature before entering site.

If you have any concerns about how we are working safely during the COVID-19 pandemic, please contact us on 0207 232 5240.

Click here to download the full Residents Newsletter

Reminders:

If you have any peeling paint in areas painted by ENGIE please identify these to us. When the new windows are installed we will be decorating some areas around the windows. At that stage we will pick up any painting defects to your kitchen and/or bathroom.

If you have any new cracks appearing these will also be made good during the decorating works following the installation of your windows.

Please also inform your RLO if you have any loose fixtures recently fitted by ENGIE including lights, pull switches and fan grilles.

Please do not park in front of the site gates as access is needed for emergencies 24 hours a day.

There have been intermittent reports of blockages in kitchen sinks. ENGIE has been called out to clear these. Cooking fat and foot items must not be put down the sinks.

Please do not pour cooking oil, fat or other items likely to cause blockages into sinks or flush items such as wet wipes, nappies, sanitary products etc.

If you experience any drainage issues please report them to your RLO or call the ENGIE out of hours emergency number 0333 121 0067.

Tustin Community Association (TCA)

The Tustin Community Association (TCA), the Tenants and Residents Association for all residents on the Tustin Estate has returned to meeting regularly with the Southwark Council Major Works team and ENGIE and their contractors, to discuss the building works in the towers. We have raised many residents' concerns with the Council and ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

Leaks

The TCA has been in regular contact with ENGIE in the last month to sort out water penetration that has been caused for a variety of different reasons across the block. We have reminded ENGIE to keep residents updated when the work is not completed immediately, so residents know when the next stage of the work to their home will take place.

TCA Residents Hall

We have some computers and a wireless connection in the TCA Hall. The entrance is on Ilderton Road behind the Afrikiko Bar. Contact us if you need help renewing your parking permit, or to access other services online through your MySouthwark account. Please contact the TCA first so we can control the number of people in the hall at any time.

Contacting the TCA

If you want to know more about the work of the TCA, you can contact us on 07464 867 736 or email us at tustintca02@hotmail.com. We now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.