Regenerating Southwark

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

We are the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to
people's lives.

ENGIE is working in partnership with Southwark Council to deliver their annual programme of planned maintenance, including kitchen and bathroom refurbishments, heating upgrades, external wall insulation and a variety of other external works.

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, discuss this month's topics, ask questions and have your say.

For more information about ENGIE or Southwark Council, you can always visit the ENGIE website or the Southwark Council website.

  • New name, same faces

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    ENGIE has announced the launch of a new global entity called EQUANS, which will now separately manage the majority of its client solutions/services-led activity.

    The creation of EQUANS reflects ENGIE's desire to simplify its structure and refine its existing strategy to have a clearer focus on energy infrastructure and grid-scale renewables. For our services activity within EQUANS, it will mean optimal focus and greater agility in the way we operate.

    In the UK & Ireland, all our activity in facilities management & technical services, energy efficiency and regeneration - as well as our specialist energy related capabilities including smart buildings, green mobility, district and embedded energy, and decentralised renewables will continue to operate within EQUANS exactly as they do today. This equates to a £2 billion revenue business, employing 13,500 people!

    EQUANS continues to belong to ENGIE and for our customers nothing changes with this announcement as we remain committed to our existing high levels of service performance. Our current management and on-site teams including your Site Managers and Resident Liaison Officers will stay the same, still wearing ENGIE branded clothing for easy identification.

    With this in mind, your future newsletters may look a little different when we change to EQUANS branding, however the content of your regular newsletters as well as digital updates will stay the same, continuing to provide you with an update on our progress, contact details for your site team, important safety reminders and news about community events and initiatives.


    For more information, please click here.

  • Fan donations help keep elderly residents cool

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    Thanks to a donation of fans from EQUANS (Previously known as ENGIE) a number of elderly residents across the Tustin Estate were able to keep cool in the hot summer months.

    With some of the hot weather we have been having EQUANS' Social Value Manager, Patrick Warren came together with members of our supply chain to donate 45 tower fans to elderly Southwark Council residents on the Tustin Estate in order to help keep them cool indoors!

    Thanks to the support from our supply chain partners Environtech M&E Services, Phoenix Green UK, KELMAR CONSTRUCTION, 1M and Opus Waterproofing.

    You can also view Patrick's post on LinkedIn by clicking here.



  • Resident Update - July 2021

    Communal decorations and overhauling of fire doors and lift lobby screens are in progress at all three blocks. The boxing in of the main water pipework is also currently ongoing to all blocks.

    All works within properties are now complete with the exception of six penthouse properties which require new screen installations. New penthouse terrace floor coatings are in progress to all blocks.

    Cladding works are progressing as per our programme with the main scaffolding at Grasmere due to be fully removed to ground level by the end of this month.

    The hidden homes works are progressing well with electrical, drylining and plastering works currently being undertaken.

    We are currently arranging to return to all properties in order to install window restrictors to both windows adjacent the new balcony door screen set. Appointments are currently being booked. Please be extra vigilant regarding bogus callers - any works required within properties will be by appointment only.

    If you have any queries regarding the works, please contact the ENGIE site team.


    New name, same faces!

    ENGIE has announced the launch of a new global entity called EQUANS, which will now separately manage the majority of its client solutions/services-led activity.

    The creation of EQUANS reflects ENGIE's desire to simplify its structure and refine its existing strategy to have a clearer focus on energy infrastructure and grid-scale renewables. For our services activity within EQUANS, it will mean optimal focus and greater agility in the way we operate.

    In the UK & Ireland, all our activity in facilities management & technical services, energy efficiency and regneration - as well as our specialist energy related capabilities including smart buildings, green mobility, district and embedded energy, and decentralised renewables will continue to operate within EQUANS exactly as they do today. This equates to a £2 billion revenue business, employing 13,5000 people.

    EQUANS continues to belong to ENGIE and for our customers nothing changes with this announcement as we remain committed to our existing high levels of service performance. Our current management and on-site teams including your Site Managers and Resident Liaison Officers will stay the same, still wearing ENGIE branded clothing for easy identification.

    With this in mind, future newsletters may look a little different when we change to EQUANS branding, however the content of your regular newsletters will stay the same, continuing to provide you with an update on our progress, contact details for your site team, important safety reminders and news about community events and initiatives.


    Tustin Community Association Update

    The Tustin Community Association (TCA) meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

    We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Francis Phillip - Vice Chair of the TCA

    Francis would like to thank residents, ENGIE staff and those who work for the Council who sent him messages of support during his recent lengthy stay in hospital. The good wishes helped to sustain Francis through difficult days. He is pleased to be home and is recovering steadily. Francis hopes to see more neighbours when he can get out and about in the very near future and catch up on what he has missed.

    Rotherhithe Festival

    With the reduction in restrictions due to COVID, the TCA is keen for residents to get the opportunity to meet their neighbours and enjoy some entertainment. The Rotherhithe Festival takes place on Saturday 7th August. If anyone needs help with transport to get there, please contact the TCA using the details below.

    You will find more details on the Rotherhithe Festival at https://rotherhithefestival.com

    Thank you ENGIE

    The TCA wants to thank ENGIE for their help and support donating fans to some of the vulnerable residents on the Tustin Estate, to make life more bearable during the heatwave. From all of us, thank you very much.

    COVID Testing Centre

    The NHS website that allows you to book a test or vaccination when you have been invited is here Coronavirus (COVID-19) - NHS (www.nhs.uk)

    Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.

    If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council - Book Free COVID Testing (booking.co.uk)

    Contacting the TCA

    If you want to know more about the work of the TCA, you can contact us on:

    T: 07464 867 736
    E: tustintca02@hotmail.com
    W: https://tustin.estate

    Post: TCA Residents Hall, Windermere Point, London, SE15 1DY


    Click here to read the full newsletter


  • Resident Update - June 2021

    Site update

    The promenade tiles for the penthouse property terrace have now been removed and a new floor coating has been laid to the pilot property at 70 Windermere.

    Communal area floor tiling and decorative works are currently in progress to all three blocks and communal area door screens and fire doors are being overhauled at Grasmere and Ambleside.

    We are currently boxing in the new mains water supply pipework at Ambleside and scaffold continues to be removed from each of the three blocks. Communal electrical works are also in progress.

    The main block entrances have now been relocated to allow the hidden homes works to progress and we are currently in the process of removing the old main entrance staircase at Ambleside.

    Completion of the hidden homes is reliant on some alterations to the existing gas distribution pipework. This work can only be undertaken by the network operator SGN and as it involves laying pipework in the ground, can only be safely done once the scaffold has been removed.

    Due to the delays caused by COVID-19 to the window installations, the removal of scaffolding has also been delayed. We now have dates for the scaffold to hit the ground and expect confirmation from SGN that they will start the works in July this year.

    SGN have told us they will also be issuing a final programme of works within the next two weeks which will allow us to programme the completion of the hidden homes works.

    If you have any queries regarding the works, please contact the ENGIE site team.


    Reminders and special mentions

    Francis from 39 Ambleside would like to say thank you to all the residents as well as the ENGIE, Potter Rapper and Southwark Council staff for their support and prayers whilst he was in hospital.

    We have had a few incidents on site regarding bogus callers. Please remember that all ENGIE operatives carry full face ID badges and WILL NOT visit you without an appointment. If you doubt the identity of a visitor DO NOT permit them entry to your home and call us to confirm.

    Please refrain from discarding rubbish or unwanted items onto the scaffolding, apart from attracting vermin this also poses a health and safety risk to our operatives using the scaffolding to carry out the works.

    Please continue to be careful when leaving rubbish bags on the landings for collection - if they split they can stain the new flooring and the stains are proving difficult to remove.

    Remain vigilant - if you see anyone on the scaffold outside of our working hours (8am-5pm) please contact Andrew Eke, TCA Chair on 07464 867 736 in the first instance. Andrew will confirm if any ENGIE operatives are working out of hours. If you cannot reach Andrew, please call the police.

    Thank you for your co-operation and patience whilst we continue to undertake the works.


    Tustin Community Association (TCA) Update...

    The TCA meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

    We have waited a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Completing work inside your home

    Before ENGIE can leave Tustin Towers, they need to check that any outstanding works or snags inside your home have been completed. This can include re-doing works if there has been any problems with them. Please contact Maureen Myles, Senior RLO for ENGIE on 07795 645 754 to make an appointment to have an inspection inside your home. Please make sure you point out to the ENGIE staff and the Clerk of Works any issues where the works inside your home are not complete, or where work is needed to make good any problems. When this has been done, the outstanding works must be carried out before ENGIE leaves the site.

    Completing the works to Tustin Towers

    The TCA has been talking to ENGIE and Southwark Council about completing the works around the blocks. There will be some works to the gas main to the blocks, and when this is complete, the car parking area between the blocks, landscaping and the play area will be installed. We look forward to getting those parts of our estate back during the Autumn.

    COVID Testing Centre

    The NHS website that allows you to book a test or vaccination when you have been invited is here. Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.

    If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council.

    Contacting the TCA

    If you want to know more about the work of the TCA, you can contact us on:

    T: 07464 867 736
    E: tustintca02@hotmail.com
    W: https://tustin.estate

    Or by post to:
    TCA Residents Hall, Windermere Point, London, SE15 1DY


    Click here to read the full newsletter

  • Resident Update - May 2021

    Site Update

    We are currently nearing completion for the communal area tiling and flooring with flooring works at Ambleside and Windermere approximately 90% complete. Tiling at Grasmere is due to commence shortly.

    Hidden homes works are progressing well to all blocks with internal plastering and kitchen installations currently being done.

    Scaffold removal, pigeon deterrent and balcony floor coating works are ongoing to all blocks as well as new communal lighting - the new lights on the communal landing and stairs get brighter with movement as they have motion sensors.

    Please be careful when leaving rubbish bags on the landings for collection because if they split they can stain the new flooring.

    The new main entrance staircases are currently being installed at Ambleside and Windermere.

    IRS works have now re-commenced to all blocks with works currently in progress at both Ambleside and Windermere. Installation of new door entry system cables are also in progress at Windermere - if you would like to subscribe to Community Fibre Optic Broadband you will need to contact Community Fibre directly by calling 0800 082 0770.

    In the near future we will be returning to the penthouse properties to install new screens (where required). Decorating of the external masonry on the penthouse terraces is currently in progress at Windermere.

    Final flat inspections will commence shortly - we will inspect our working areas and make good any defects noted including peeling paint, shrinkage cracks, adjustment to kitchen units etc. We will not be repairing any defects we consider are not fair wear and tear.

    As instructed by Southwark Council, please do not screw anything into the cladding panels as this would breach the fire barrier and cause a health and safety issue. Likewise please do not use barbecues on your balcony as this also poses a fire risk.

    If you have any queries about the works, please contact the ENGIE site team.


    COVID-19 measures

    As more businesses and venues start to re-open, we would like to remind you that we are still following current government guidelines regarding protective measures and social distancing to prevent the spread of COVID-19. These measures ensure we continue to deliver our works safely at the Tustin Estate.

    If you are experiencing any symptoms, please isolate and book a test. Do your part to keep your community safe and COVID-19 free. For more information or to book a free test, please visit www.southwark.gov.uk/health-and-wellbeing/coronavirus


    Tustin Community Association (TCA) Update

    The TCA meets regularly with the Council's Major Work Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

    We have waiting a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Putting right any defects

    The TCA is working with Southwark Council and ENGIE to make sure that they have a full list of defects inside and outside of homes, that need to be checked, and put right by ENGIE.

    Internal inspections will start inside homes working from the top of each tower during the coming weeks. Please make sure you point out to the ENGIE staff and the Clerk of Works any issues where the works inside your home are not complete, or where work is needed to make good any problems.

    Pigeon netting

    We have had problems with pigeons nesting and roosting on balconies in the towers in the past. To stop this happening we need pigeon netting across every balcony on the block. This will stop damage by pigeons and soiling around balconies. This is the last item that happens one each floor as the scaffold comes down.

    COVID-19 Testing Centre

    The NHS website that allows you to book a test or vaccination when you have been invited is here.

    Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.

    If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council here.

    Contacting the TCA

    If you want to know more about the work of the TCA, you can contact us on:

    T: 07464 867 736
    E: tustintca02@hotmail.com

    Via Post: TCA Residents Hall, Windermere Point, London, SE15 1DY


    Click here to read the full newsletter

  • Laptop Donation to Tustin TRA

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    Laptop donation ensures Tustin residents stay connected

    The Tustin Estate TRA are running training sessions in order to help residents get online and speak to family and friends. They approached ENGIE looking for support and we were more than happy to help.

    ENGIE's Social Value Manager, Patrick Warren was pleased to help the Tustin Estate TRA by donating two brand new laptops.

    Patrick visited the ENGIE site last week alongside Southwark Council's Contracts Manager, Beverley Anderson-Skyers to deliver the laptops to the TRA.



    Senior Site Manager, John Diamond, Resident Liaison Officer, Paige Larkin and Contracts Manager, Beverley Anderson-Skyers presenting the laptops to the Tustin TRA



  • Resident Update - April 2021

    Please see below for your 22nd works update

    We are currently nearing completion for the communal area tiling and flooring with flooring works at Ambleside and Windermere approximately 90% complete.

    New bin store screens are being installed at Ambleside and new communal lighting is in progress at Grasmere.

    IRS works are ongoing at both Ambleside and Windermere and new main entrances are now in use at Windermere and Grasmere.

    Hidden homes works are progressing well to all blocks with new windows/screens currently being installed at Grasmere. Cladding and insulation works are also progressing as per our programme as well as the removal of scaffolding from all blocks.

    To make you aware, light bulbs for your bathroom and WC can be purchased at Toolstation.

    As always if you have any concerns or queries about the works being undertaken, please contact the ENGIE site team.


    COVID-19 measures

    As more businesses and venues start to re-open, we would like to remind you that we are still following current government guidelines regarding protective measures and social distancing to prevent the spread of COVID-19. These measures ensure we continue to deliver our works at the Tustin Estate safely.

    COVID-19 remains a very real danger, if you are experiencing any symptoms please isolate at home and book a free test.

    Do your part to keep your community safe and COVID-19 free.

    For more information on specific guidance in Southwark or to book a free test, please visit www.southwark.gov.uk/health-and-wellbeing/coronavirus


    Click here to read the full newsletter

  • Site team changes

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    We would like to bring your attention to some changes to your existing site team

    We will soon be welcoming Paige Larkin and Fred Bygrave to the Tustin Towers site team. Paige and Fred are replacing Resident Liaison Officers (RLOs), Valerie Cole and Rob De Bruin as they are leaving the team.

    Our RLOs are your first point of contact for any queries you may have regarding the works being undertaken by ENGIE.

    Please join us in welcoming Paige and Fred to the team - their contact details can be found below as well as from our 'Contact Us' section.


  • Happy Easter!

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    Happy Easter from ENGIE!

    Click here to download your FREE Easter Activity Pack


  • Resident Update - March 2021

    What we're doing now and next

    Communal area tiling and flooring is nearing completion at Windermere and Ambleside. Tiling at Grasmere is due to commence shortly.

    Hidden homes works are progressing to all blocks with internal plastering and new kitchen installations currently in progress.

    Scaffold removal, pigeon deterrent installation, new communal lighting and balcony floor coating works are also ongoing to all blocks.

    New main entrance staircases are currently being installed at Ambleside and Windermere.

    IRS works have now re-commenced to all blocks with works currently in progress at both Ambleside and Windermere. Installation of new door entry system cables are also in progress at Windermere.

    In the near future, we will be returning to the penthouse properties to install new screens (where required). Decoration of the external masonry to the penthouse terraces is ongoing at Windermere.


    Reminders

    The new lights on the communal landing and stairs have motion sensors and get brighter with more movement.

    Residents are reminded that once they have had their fibre optic cables installed, ENGIE's involvement is complete. If you would like to subscribe to Community Fibre Optic Broadband you will need to contact Community Fibre directly by calling 0800 0820 770 just like you would if you wanted to subscribe to Sky, Virgin or BT.


    Tustin Community Association (TCA) Update

    The Tustin Community Association (TCA) meets regularly with the Council's Major Works Team, ENGIE and their contractors to discuss the building works in the towers. We have raised many residents' concerns with the Council and the contractor, ENGIE, and are monitoring ENGIE's work to try to make sure residents are kept safe and to minimise the disruption to residents.

    We have waiting a long time for the works to the three towers, and want to make sure that the work is done well, and residents' needs are taken into account during the works. We have been monitoring the practice of workers on site and discussing the best ways to follow government guidelines, keep residents safe, and make sure the works progress.

    Defects Liability Period

    All residents should have received a letter from the Council asking about any defects from work that has been done by ENGIE. Where there are any defects outstanding, please ensure you respond by 19th April to let the Council know if there is anything not finished inside your flat. A list will then be provided to ENGIE who will contact you to arrange a visit. ENGIE are responsible to put right all defects for a year after all of the work is completed and the year for completion of works inside flats is now coming to an end.

    Pigeon Netting

    The pigeon netting we had on our balconies before the works started will be replaced as the works are completed on each floor and the scaffold is removed. This should keep the pigeons off the balconies and mean that our blocks, with the new cladding, keep looing like new for much longer. Please can you make sure that you do not lay objects against the netting so it can keep the balconies safe and does not get ripped.

    COVID Testing Centre

    The NHS website that allows you to book a test or vaccination when you have been invited is here (www.nhs.uk)

    Your nearest COVID-19 testing centre is in the car park of Peckham Pulse Leisure Centre, next to Peckham Library, Peckham, London, SE15 5QN.

    If you do not have symptoms, there is also a testing centre at the Damilola Taylor Centre, 1e Surrey Grove, Peckham, SE15 6DR. You need to book a test through Southwark Council.

    Contacting the TCA

    If you want to know more about the work of the TCA, you can contact them on 07464 867 736 or email at tustintca02@hotmail.com. They now also receive post at the new TRA Hall, the address is TCA Residents Hall, Windermere Point, London, SE15 1DY.



    Click here to read the full newsletter

Page last updated: 03 September 2021, 10:42